The Bristan Group has partnered with Robert Walters Technology. They are keen to appoint an IT Application Support Analyst to work closely with the Application Support and Development team to ensure that IT applications are administered to an agreed standard and support is delivered within SLAs.
The Bristan Group has partnered with Robert Walters TechYou will be responsible for the creation and maintenance of users in a standardised way across our application platforms. They will ensure that levels of access are approved and appropriate and will maintain an auditable process of any changes. They will also be the first point of contact for application-based incidents and will own communications with the end users to ensure they are updated on progress. To ensure success, the role holder will need to have meticulous attention to detail and be able to work well in a small IT team.
The IT Application Support Analyst will also be responsible for assisting with and performing support and development tasks relating to all business systems (including, but not limited to Salesforce, Talend, IFS, Qliksense).
The role is based out of the Tamworth offices, offering a hybrid model, paying a salary range of £30,000 to £35,000 plus bonus and benefits.
The Bristan Group: About Us
The Bristan Group is the leading UK supplier of wash space solutions through Channel partnerships. They have been supplying Brassware, Sanitary ware and Bathroom furniture to the UK markets such as luxury homes and hotels, hospitals and schools to an array of centres and accommodations.
With more than 75 years of combined design and engineering expertise, they are recognised as true industry leaders. They have awarded winning solutions, with exceptional customer service at the very core of their service.
The Role: IT Application Support Analyst
As an experienced an IT Application Support Analyst, you will report directly into the Application Support & Development Manager with skills in the following areas:
Duties: IT Application Support Analyst
Work with business areas to be a first point of contact for application related problems and incidents
Resolve issues in line with agreed SLAs
Document and work to agreed processes
Involvement in delivery of projects as required including managing test processes
Engagement with 3rd party suppliers as required to resolve issues
Delivery of minor business process flow / configuration changes within applications
Assist in producing end user documentation and training materials
Carrying out procurement administration for the team
Assist with and perform support and development tasks relating to all business systems
Experience: IT Application Support Analyst
Experience of working with 3rd party suppliers would be beneficial
Ability to communicate clearly with stakeholders
Software Incident management experience
Experience of Salesforce, Talend, IFS and Qliksense would be beneficial, but not required as training will be provided
If you’re an ambitious IT Application Support Analyst looking to make your mark for an industry leader, we want to hear from you.
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