IT Service Delivery Manager (SDM)

Robert Walters is working in partnership with a dynamic organisation focused on driving innovation and advancing knowledge in a highly technical and fast-evolving field. Their work involves cutting-edge research, collaboration with experts, and the development of solutions that address complex challenges. They pride themselves on fostering a culture of creativity, teamwork, and professional growth, offering opportunities to contribute to meaningful projects that have a lasting impact. Due to a large-scale digital transformation, they are keen to appoint an experienced IT Service Deliver Manager to be based out of the Bedford offices paying a salary range of £55,000 to £60,000.

As the IT Service Delivery Manager (SDM) you will oversee and manage the delivery of IT and Operational Technology (OT) services within a complex and highly regulated environment. You will ensure service quality, governance, and compliance across a mixed IT/OT infrastructure that operates under Government data classification standards.

IT Service Delivery Manager (SDM): Duties

• Manage IT service delivery across both IT and OT networks, including internal and supplier led services, ensuring performance aligns with SLAs, KPIs, and security requirements.
• Primary interface between the Digital & Technology department, business stakeholders, and third parties.
• Lead implementation and continuous improvement of ITIL based processes
• Maintain and develop the IT service catalogue and IT service desk capability
• Provide regular reporting on service performance
• Manage the service transition of new systems into operational support
• Ensure compliance with government security standards

IT Service Delivery Manager (SDM): Essential Skills

• Experience in IT Service Management within a critical infrastructure, defence, public sector, or highly regulated environment
• Experience of implementing new/improved processes across IT Service Management lifecycle
• ITIL v3 or ITIL 4 certification
• Managing services across IT networks, both from internal and externally provided services
• Service management tooling, configuration management databases (CMDB), and monitoring solutions

The permanent opportunity for an IT Service Delivery Manager (SDM) will pay a salary up to £60,000 plus benefits base out of the Bedford offices.

Please apply with an updated CV to ajay.hayre@robertwalters.com

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates