Microsoft Messaging Engineer - 12 month FTC

An international law firm advising major global corporations, financial institutions and investment funds on complex, high-value matters. Technology underpins the firm’s ability to deliver exceptional client service, and the IT function plays a critical role in maintaining secure, resilient and high-performing systems across its global offices.

The Role

The Microsoft Messaging Engineer will be responsible for the design, delivery and operational support of the firm’s global messaging and collaboration platforms.

This role focuses on Microsoft-based email infrastructure, archiving, security and cloud collaboration technologies. You will act as a senior escalation point within the Messaging team, contribute to ongoing modernisation initiatives, and ensure high availability across business-critical systems in a demanding legal environment.

This is a 12-month fixed term contract based in London.

Key Responsibilities

• Design, build and support enterprise messaging services including email, archiving and collaboration platforms

• Manage and optimise Microsoft Exchange (on-prem and Online) environments

• Contribute to messaging transformation and improvement projects

• Evaluate new technologies to enhance service performance, resilience and cost efficiency

• Act as a senior technical escalation point for messaging-related incidents

• Resolve issues in line with agreed service levels and governance standards

• Perform preventative maintenance and manage upgrades/patching cycles

• Communicate planned maintenance effectively to IT teams and business stakeholders

• Maintain high-quality documentation and system records

• Ensure compliance with IT policies, governance frameworks and licensing requirements

• Collaborate closely with Service Desk, Infrastructure and Security teams

Technical Environment

• Microsoft Exchange 2019 / Subscription Edition

• Exchange Online & Hybrid

• Microsoft 365

• Active Directory

• Intune

• Microsoft Teams

• Exchange Online Protection

• Enterprise Vault (or similar archiving solutions)

• Mobile device management platforms (e.g. MobileIron)

• PowerShell scripting

Experience Required

• Strong experience supporting enterprise Windows Server and Active Directory environments

• 3+ years’ hands-on Microsoft Exchange experience (2019 or SE)

• Experience managing Exchange Online and hybrid deployments

• Knowledge of enterprise email archiving platforms

• Understanding of email security, filtering and compliance frameworks

• Experience within a high-availability, business-critical environment

• Professional services or legal sector experience desirable

• Microsoft certifications advantageous

Personal Profile

• Strong analytical and troubleshooting capability

• Calm under pressure in time-sensitive situations

• Clear communicator, able to explain technical issues to non-technical stakeholders

• Detail-oriented and process-driven

• Client-focused and service-led

Working Pattern

• 35 hours per week

• Shift pattern between 7:30am – 6:00pm

• Hybrid working (two days from home, subject to business needs)

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates