Senior End User Computing Engineer - Contract

Overview We are seeking an experienced Senior End User Computing (EUC) Engineer to support and enhance a modern, enterprise-scale EUC environment within a global organisation. This role will focus on maintaining, optimising, and evolving modern desktop platforms, ensuring secure, scalable, and high-performing end-user services.

Key Responsibilities

Strategy & Planning

• Support the development and execution of the End User Computing strategy and roadmap.

• Contribute to operational planning to ensure delivery of business objectives.

• Provide technical input into platform improvements and service optimisation initiatives.

Engineering & Technical Delivery

• Contribute to the delivery of a Modern Desktop Management strategy aligned to a growing, global business.

• Provide 3rd line support and technical engineering across client infrastructure, including:

  • Physical endpoints (laptops/desktops)

  • Virtual Desktop Infrastructure (pooled and persistent VDIs)

  • Desktop as a Service (W365 / Azure Virtual Desktop)

• Support Windows 10 & 11 desktop delivery, including:

  • Intune & Autopilot

  • Feature update deployment

  • Patch management

  • Group Policy management

• Manage and optimise Intune services including:

  • Windows Defender Application Control (WDAC)

  • Endpoint Privilege Management (EPM)

  • WUFB

  • Patch My PC

• Support and engineer Citrix Virtual Desktop environments (on-prem, cloud-hosted, Citrix Cloud).

• Contribute to Windows 365 build and migration activities.

• Support migration to Azure AD Joined (AADJ) / Intune-managed platforms.

• Perform application packaging and deployment (Intune, App-V, SCCM or similar).

• Manage profile virtualisation and personalisation solutions.

• Ensure availability, resilience, and performance of the EUC estate, including DR and backup validation.

• Participate in service transition activities ensuring solutions are viable and supportable.

Service & Continuous Improvement

• Proactively monitor services and conduct root cause analysis to minimise disruption.

• Identify automation opportunities and drive operational efficiencies.

• Contribute to image development, patch deployment, and security compliance.

• Maintain accurate technical documentation including designs, procedures, and knowledge articles.

• Follow ITIL-aligned change, incident, and problem management processes.

• Support continuous improvement initiatives across processes, cost efficiencies, and service quality.

Stakeholder & Customer Focus

• Build strong working relationships with internal stakeholders and cross-functional IT teams.

• Promote a service-oriented culture with consistent delivery against SLAs.

• Provide high-quality technical advice to support informed decision-making.

• Stay aligned with industry trends and emerging EUC technologies.

Required Experience & Technical Skills

Core Technical Expertise

• Expert knowledge of Windows 10 & 11 enterprise desktop delivery.

• Extensive hands-on experience with Microsoft Intune & Autopilot.

• Strong experience managing Microsoft 365 and Modern Workplace environments.

• Deep understanding of:

  • Active Directory

  • Azure Active Directory

  • Conditional Access

  • MFA

  • Privileged Identity Management (PIM)

• Experience with Citrix Virtual Desktops (on-prem and cloud).

• Experience with Windows 365 or Azure Virtual Desktop (preferred).

• Strong knowledge of patch management methodologies (WUFB, Patch My PC).

• Application packaging and deployment expertise.

• Scripting and automation experience (PowerShell preferred).

Professional Experience

• Experience supporting Microsoft workplace environments within large (1000+ user) global organisations.

• Experience working in complex, fast-moving enterprise IT environments.

• Background in regulated environments (Financial Services experience desirable).

• Experience contributing to disaster recovery planning and testing.

Qualifications

• Degree (or equivalent experience) in Computer Science, Information Systems, or related discipline.

• ITIL knowledge (certification desirable).

• Relevant Microsoft certifications (e.g., MS-102 – Microsoft 365 Enterprise Administrator) preferred.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates