Service Manager (SNOW)

Our client, a key player in the global FX ecosystem, is seeking a knowledgeable ServiceNow Service Manager to join their Infrastructure Management team. The successful candidate will have the opportunity to work in an inclusive environment that encourages open and forward-thinking ideas.

SERVICE MANAGER (SNOW)

Salary: £110,000 - £130,000
Location: London

Keywords: ServiceNow, Infrastructure Management, Senior Role, London

Our client, a key player in the global FX ecosystem, is seeking a knowledgeable ServiceNow Service Manager to join their Infrastructure Management team. The successful candidate will have the opportunity to work in an inclusive environment that encourages open and forward-thinking ideas.

* Competitive salary range of £110,000 - £130,000
* Based in London with flexible working opportunities
* Inclusive and supportive work environment

What you'll do:

As a ServiceNow Service Manager, you will play a crucial role in providing strategic oversight for the design, development, modification, and implementation of solutions within the ServiceNow platform. You will be responsible for managing vendor relationships and developers while also delivering presentations and demonstrations of ServiceNow roadmaps that align with business strategy. Your role will also involve providing technical guidance, support and training to other team members. Additionally, you will be tasked with implementing ServiceNow upgrades and patches as well as designing and deploying CMDB, CMDB discovery and Common Service Data Model (CSDM) concepts.

* Provide strategic oversight for the design, development, modification, and implementation of solutions within the ServiceNow platform
* Work directly with customers to understand business requirements for ServiceNow platform
* Manage ServiceNow vendor relationship and developers
* Deliver presentations and demonstrations of ServiceNow roadmaps that align with business strategy
* Provide technical and architectural guidance, support and training for other team members
* Implement ServiceNow upgrades and patches
* Design and deploy CMDB, CMDB discovery and Common Service Data Model (CSDM) concept

What you bring:

The ideal candidate for this role will bring advanced experience in configuring, implementing, and developing functionality across various ServiceNow modules. You should possess technical knowledge of the ServiceNow ITSM functional area along with experience working directly with customers to gather business requirements. Your background should include designing business functions, processes and information flow within or between systems. A strong understanding of ServiceNow Development and Administration techniques is essential. Furthermore, you should have experience implementing integrations of ServiceNow to external systems. A minimum of 5 to 7 years' hands-on work experience with ServiceNow Development or Management is required.

* Advanced experience in configuring/implementing/developing ServiceNow functionality across modules
* Technical knowledge of ServiceNow ITSM functional area
* Experience working with customers to gather business requirements
* Experience designing business functions, processes and information flow within or between systems
* Knowledge in ServiceNow Development and Administration techniques
* Experience implementing integrations of ServiceNow to external systems
* 5 to 7 years with hands on work experience with ServiceNow Development or Management

What sets this company apart:

Our client is a purpose-driven organisation that values the well-being of their employees as much as the resilience of their systems. They offer an inclusive culture that focuses on doing what is right and encourages employees to be open and forward-thinking. The company provides generous benefits including private medical and dental cover, life insurance, generous pension contributions, paid volunteer days, access to a learning platform with over 1000 courses, paid parental leave, coaching and support services, and social events.

What's next:

Ready to take your career to the next level with this exciting opportunity?

Apply today by clicking on the link!

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates