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Senior Technical Support Engineer (Home Based)

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Robert Walters is working in partnership with an award-winning national MSP. With a long standing 20-year history, they are experts in developing cutting edge expertise across, Cloud, Cyber Security, Infrastructure, Workspace and Managed Service Solutions. Due to extensive growth and client acquisitions, they are keen to appoint multiple (Home Based) Senior Technical Support Engineers, paying up to £55,000 with a home-based model.

As an experienced Senior Technical Support Engineer, you will help support customers environments, resolving escalated issues as well as developing customer environments and delivering project works.

Senior Technical Support Engineer (Home Based): Duties

  • Support varied clients across both private and public sector
  • Support, maintain and troubleshoot – Windows, AD, SQL solutions
  • Support, maintain and troubleshoot – VMware, HyperV
  • Support, maintain and troubleshoot – Cloud based solutions
  • Support, maintain and troubleshoot – Citrix XenApp, XenDesktop
  • Support, define and implement secure configurations
  • Measure/Troubleshoot systems performance and security
  • Create technical documentation
  • Act as technical lead for subset of customers
  • Technical resource on customer projects

Senior Technical Support Engineer (Home Based): Experience

  • Supporting on prem and cloud hosted solutions
  • Supporting Citrix XenApp and XenDesktop solutions
  • Strong knowledge of Active Directory, Group Policy
  • Deploying Azure and O365 solutions
  • Understanding of VMware vSphere and Hyper-V
  • Experience of Google Cloud Platforms (GCP)
  • Certifications in any of the following:
  • (CCP) Citrix Certified Professional for Virtualisation
  • AZ 104/ AZ305/ AZ500/ MCITP or equivalent
  • Citrix Certified Associate of networking
  • MS Azure Certification above AZ900
  • VMware Certified Professional for Data Centre Virtualisation
  • Security Focused Certification
  • ITIL Foundation

The permanent opportunity for a Senior Technical Support Engineer (Home Based) will pay a salary range up to £55,000 plus benefits. This is an opportunity to join an industry market leader that has grown year on year.

For further information, please apply with an updated CV and reach out to Ajay Hayre on ajay.hayre@robertwalters.com or 07771507035

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Contract Type: FULL_TIME

Specialism: Information Technology

Focus: Infrastructure

Industry: IT

Salary: £50,000 - £55,000 per annum

Workplace Type: Remote

Experience Level: Mid Management

Location: Birmingham

Job Reference: ODS5C1-187763E3

Date posted: 22 May 2024

Consultant: Ajay Hayre

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