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Crisis and Incident Support Specialist

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My client, an International Bank, are looking for a Crisis and Incident specialist to join their growing team in London. Please note, this role does not offer sponsorship and would require you to be in the office 3 days per week.

About the Crisis and Incident Specialist Role:

Responsible for developing, embedding and managing the Operational Resilience framework, tools and methodologies in line with regulatory requirements to enable the achievement of my client's strategic objectives. Specific responsibilities include:

  • Supporting all tasks to promote awareness and understanding of Operational Resilience across the firm, supporting communications and training campaigns across all levels.
  • Build on and maintain strong collaborative relationships across three lines of defence with key stakeholders, helping the SMF24, Service Owners and Resource Owners perform their duties in line with regulatory expectations.
  • Actively supporting the Incident Management Team and Senior Management with:
  • Timely coordinating response to all emergency incidents
  • Ensuring actions for staff safety as a priority.
  • Responsible for maintaining robust Crisis Management response plans
  • Responsible for maintaining Crisis Management training activities (Incident Management Team, Executive Team)
  • Actively support with the continued development and delivery of Incident and Crisis Management activities within London and the widerEMEA region.
    • Manage coordination of the London and the EMEA regional annual HQ regulatory assessment and reporting for Crisis Management frameworks;
  • Support delivery in the EMEA region in line with regulatory and Head Office requirements to achievement of my client's strategic objectives.
  • Manage all Incident and Crisis Management MI for the Operational Resilience team.
  • Support the delivery of the horizon scanning approach to Crisis and Incident awareness to improve the planning and response to potential business impacts.
  • Responsible for building awareness and understanding of Operational Resilience across the firm, leading communications and training campaigns at all levels.

kills and knowledge required:

  • Experience:
    • Has previous experience managing incidents and crisis events.
    • Working closely with stakeholders at different levels of seniority.
    • Knowledge of working in the fields of Operational Resilience and Business Continuity (preferred).
  • Understanding ofServiceNow Operational Resilience and Business Continuity modules used in the organisations (preferred). Previously employment experience in:
    • The UK Financial sector.
    • Crisis and Incident Management
    • UK Regulatory experience in Operational Resilience or Risk Management areas.
  • Communication & influencing skills
    • Advocate for Operational Resilience and builds strong relationships with senior stakeholders across all business areas to ensure delivery and embedding of Crisis and Incident Management throughout the organisation
    • Ability to build collaborative relationships across the business, working closely with internal customers
  • Good knowledge and understanding of:
    • UK Regulatory policy statements on Operational Resilience, Third Party Risk Management & DORA.

Where required, the role holder will also:

  • Support the Head of Operational Resilience with the Operational Resilience Oversight Committee or Practitioners Forum.
  • Contribute to the Operational Resilience team’s (OReT) performance, ensuring compliance with the organisations governance policies and procedures.
  • Support the design, planning and implementation of the overall ORe framework across EHQ (and within the EMEA region) to a level expected by our local regulators and at a level in line with our peers, including the update of relevant procedures and policies.
  • Develop and deliver short and the medium term objectives/actions within the ORe framework.
  • Ensure that the ORe objectives are in line with the agreed budget, including training & expectations.
  • Analyse the risk and effectiveness of the regions ORe reporting arrangements, and identify/escalate appropriate actions to improve the overall reporting for the unction.
  • Build close and continuous relationships with key individuals within the First, Second and Third Lines, and ensure their ORe weaknesses and concerns are addressed proactively.
  • Develop and enhance staff training as required.
  • Provide regular updates on progress under the ORe Governance framework and other key forums/committees. Contribute to the ORe governance for business activity to influence business strategy for the region and globally.

If the above is of interest and you would like to find out more please call me on 0207 509 8040 or apply to this job directly.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Contract Type: FULL_TIME

Specialism: Information Technology

Focus: Information Security

Industry: Banking

Salary: £60,000 - £70,000 per annum

Workplace Type: Hybrid

Experience Level: Mid Management

Location: London

Job Reference: QBJXT2-F113D672

Date posted: 13 June 2024

Consultant: Darius Goodarzi

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