My client, a Global Investment Bank based in London, are looking for a Crisis Management specialist to join their growing team in London.

About the Operational Resilience/Crisis Management role:

The role will work closely with the Crisis Management and Business Continuity Lead to develop a strong capability in the first line of defence, defining and delivering sustainable and practical solutions for the management of operational resilience, Crisis Management Response and Business Continuity Management activities.
The role holder should have knowledge of the FCA/PRA Operational Resilience Policy Statements (March 2021), and will gain experience working in a team ultimately responsible for successfully establishing Operational Resilience frameworks and capabilities within the organisation.

Main responsibilities:

• Responsible for the creation and maintenance of crisis response plans and playbooks for severe but plausible scenarios.
• Build and maintain collaborative relationships with key stakeholder across my client to ensure collaborative approach to crisis management planning and response.
• Maintain relevant procedures, plans and playbooks to ensure crisis management preparedness at all time.
• Lead on crisis management response including escalating and communicating critical incidents to Incident Management team and Executive Management Team. This would include out of hours support to crisis events alongside other members of the team.
• Lead on the planning and execution of crisis management exercises in the EMEA region, including designing the crisis exercises, facilitating exercise sessions/workshops and producing exercise reports.
• Support the development, implementation and embedding of the Operational Resilience Framework in line with regulatory requirements through the crisis management planning and response function.
• Ensure adherence to groupwide crisis management policies and procedures

You will be responsible for supporting the Team Lead withl leading on all crisis management planning and response activity across my client in the EMEA region. This includes developing the crisis preparedness documentation and supporting processes to ensure my client is well prepared to respond to crisis events.

KEY RESPONSIBILITIES:
Responsible for supporting the Team Lead on developing, embedding and managing the Operational Resilience framework tools and methodologies in line with regulatory requirements to enable the achievement of my client's strategic objectives. Specific responsibilities include:

• Supporting all tasks to promote awareness and understanding of Operational Resilience and Crisis Management across the firm, supporting communications and training campaigns across all levels.
• Build on and maintain strong collaborative relationships across three lines of defence with key stakeholders, including senior management with a crisis management role. This also involves liaising with stakeholders who are both technical and non-technical.
• Actively supporting the Incident Management Team and Senior Management with:
• Timely coordinating response to all emergency incidents
• Ensuring actions for staff safety as a priority.
• Responsible for maintaining robust Crisis Management plans
• Responsible for maintaining Crisis Management training activities (Incident Management Team, Executive Team, Operational Resilience and Business Continuity Coordinators)
• Actively support with the continued development and delivery of Disaster Recovery and Crisis Management activities within London and the wider EMEA region.
• Manage coordination of the London and the EMEA regional annual HQ Tokyo regulatory assessment and reporting for BCM and DR;
• Lead on the design and delivery of crisis management exercises across the EMEA region, including developing training for crisis management team members.
• Manage the escalation process to the Incident Management Team and Executive Management Team to ensure rapid and effective response to crisis events impacting my client
• Liaise to incident responders across the organisation to ensure a collaborative and joined up approach to managing operational disruptions across the organisation.
• Support the process to learn lessons after a crisis or incident and enact change where improvements are identified.
• Support my client's delivery in the EMEA region in line with regulatory and Head Office requirements to achievement of my client's strategic objectives.

WORK EXPERIENCE
• Experience:
o Has previous experience managing incidents and crisis events.
o Has designed and delivered crisis management exercises.
o Working closely with stakeholders at different levels of seniority.
o Knowledge of working in the fields of Operational Resilience and Business Continuity (preferred).
o Academic experience in emergency or disaster management.
• Previously employment experience in:
o The UK Financial sector.
o Crisis and Incident Management
o Business Continuity and Disaster Recovery (Business Impact Analysis & Business continuity plans)
o UK Regulatory experience in Operational Resilience or Risk Management areas.
• Good knowledge and understanding of:
o Business Continuity Management ISO 22301
o Crisis Management ISO 22361
o UK Regulatory policy statements on Operational Resilience, Third Party Risk Management & DORA.
o BCI Good Practice Guidelines

SKILLS AND EXPERIENCE
• Technical/Functional Skills:
o Facilitating workshops with technical and non-technical stakeholders to drive agreement on requirements and delivery.
o Maintaining procedure documents regarding crisis management and business continuity and rolling out training to stakeholders as required.
o Can lead in establishing solutions with stakeholders to any issues raised regarding the crisis management process
o Operating and maintaining an incident and crisis management escalation process.
o Experience in planning for and delivering crisis management exercising.
• Communication & influencing skills
o Advocate for Operational Resilience and builds strong relationships with senior stakeholders across all business areas to ensure delivery and embedding of Operational resilience throughout the organisation
o Ability to build collaborative relationships across the business, working closely with internal customers
o Strong interpersonal and leadership skills, persuades and includes others using a range of approaches to achieve deliverables
• No qualifications required; however BCI certification and qualification in crisis management considered desirable.
.Where required, the role holder will also:
• Support the Head of Operational Resilience with the Operational Resilience Committee
• Contribute to the Operational Resilience team’s (OReT) performance, ensuring compliance with the organisations governance policies and procedures.
• Support the design, planning and implementation of the overall ORe framework across London (and within the EMEA region) to a level expected by our local regulators and at a level in line with our peers, including the update of relevant procedures and policies.
• Develop and deliver short and the medium term objectives/actions within the ORe framework.
• Analyse the risk and effectiveness of the regions ORe reporting arrangements, and identify/escalate appropriate actions to improve the overall reporting for the unction.
• Build close and continuous relationships with key individuals within the First, Second and Third Lines, and ensure their ORe weaknesses and concerns are addressed proactively.
• Develop and enhance staff training as required.
• Provide regular updates on progress under the ORe Governance framework and other key forums/committees. Contribute to the ORe governance for business activity to influence business strategy for the region and globally.
Regulatory compliance, affairs and change:
• Comply with, and ensure that under your responsibility (where applicable) you comply with, the entities’ policies and procedures as well as all rules, laws and regulatory requirements emanating from any of the regulatory authorities to which the entities are subject.
• Remain up to date with regulatory changes; ensure that changes are well understood and plans are

If the above is of interest and you would like to know more please apply to this role or call me on 0207 509 8040 to find out more.

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