Front Of House Manager

A prestigious London workspace is seeking a Front of House Manager to deliver an exceptional member experience for a single financial services client. This role offers the opportunity to set the standard for workplace hospitality within a design-led, flexible office environment that promotes wellbeing, productivity, and connection. You will lead a dedicated team, shape workplace culture, and ensure every interaction and detail is flawlessly delivered in an environment designed to help people thrive.

What you will do:

• Oversee daily front of house operations, maintaining exceptional standards across reception and communal areas.
• Lead, motivate, and develop the Member Experience team through clear objectives, regular one-to-ones, training, and feedback.
• Partner with the General Manager on recruitment, inductions, probation reviews, and appraisals to build a high-performing team.
• Build strong member relationships by understanding business needs and consistently exceeding expectations.
• Uphold company policies, procedures, and brand standards, acting as a senior presence when management is absent.
• Manage amenity stock levels, ordering, and deliveries within budget.
• Coordinate with wider teams to deliver weekly and monthly operational tasks on time.
• Ensure prompt, thoughtful handling of member requests and meeting room services.
• Liaise with facilities, maintenance, and cleaning teams to maintain presentation standards and health & safety compliance.

What you will bring?

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates