Customer Service Representative

Customer Service Representative Contract: Perm Salary: £21k Hours: Mon-Fri shift between 8am-6pm Location: Media City (fully office based) You will be reporting into the Head of Customer Service and be responsible for the first line customer queries and complaints. My client has just moved into brand new offices and they’re going form strength to strength.

Job Spec:

• First line telephony response from customers in relation to all Businesses.

• Action as required commercial and domestic customer enquiries received by telephone, email, and letter within SLAs

• Assist in day-to-day administration of customer base including direct debit and payment updates

• Provision of information and reports, both scheduled and on ad hoc basis

• Undertake mail merges to distribute customer correspondence

• Issue and update customer contracts, maintaining contract status database

• General administration including post franking and distribution

• Ad hoc duties as and when required

Person Spec:

• Experience in dealing with a high volume of calls from a varied customer group

• Flexible and professional approach

• Good communicator who can provide clear and articulated responses to customers in all situations

• Proactively builds on-going relationships with internal and external stakeholders

• Strong team player

• Evaluates alternative solutions

• Ability to adapt as priorities/demands change and initiate’s action

• Takes initiative to sort problems that may not have been seen before

If you’re interested in the below role, then please apply below.