Customer Care Advisor
Salary Up to £18,500 per annum
Consultant Georgia Prescott
Date posted 07 November 20192019-11-15 2020-01-06 call-centre-and-customer-service Altrincham Cheshire GB GBP 18500 18500 18500 YEAR Robert Walters https://www.robertwalters.co.uk https://www.robertwalters.co.uk/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png
Job: Customer Care Advisor Location: Altrincham Salary: £18.5k Hours: 9am-6pm This opportunity is to work for a well known firm, that offers a full range of services to small to medium sized enterprises. Over the last decade their customer base and reputation has grown considerably.
- Be able to work towards KPI's that are set.
- Respond to any email requests for information within 24 hours of receipt.
- Monitor all queries that enters the business via you to ensure that customers receive a response as per expectation.
- Have the ability to develop lasting relationships with a variety of customers.
- Committed to enhancing an already impressive company reputation.
- Excellent attention to detail in all tasks.
- To support new customers through the learning curve of either setting up their own business or being employed through an umbrella company.
- To ensure compliance processes are followed at all times.
- To communicate effectively over the phone, and raise standards for one call resolution.
- To be flexible in their approach to work, undertaking specific projects or work as and when required by management.
- To promote the culture by demonstrating the cultural values of the team.
- To inspired colleagues by setting a great example in everything you do.