Customer Care Advisor
Salary Up to £18,000 per annum
Consultant Charlotte Bradshaw
Date posted 16 April 20192019-04-16 2019-06-15 call-centre-and-customer-service Altrincham Cheshire GB GBP 18000 18000 18000 YEAR Robert Walters https://www.robertwalters.co.uk
I am currently recruiting for a Customer Service Advisor to join one of our clients who are based in Altrincham. This is an exciting opportunity to join an exceptional an innovative organisation based in central Altrincham. My client is looking for someone who has the ability to develop lasting relationships with a variety of customers and continue to enhance an already impressive company reputation.
- To proactively nurture the company's existing customer relationships by providing an inspirational level of customer service on a day-to-day basis.
- To resolve all customer issues and complaints quickly and tenaciously and duly monitor, ensuring that the integrity of the relationship is maintained.
- Contribute to ensuring SLA's are met in he Personal Support Team for all customers.
- To ensure compliance processes are followed at all times.
- Communicate effectively over the telephone with customers, with an objective to raise standards for one call resolution.
- Resolve customer complaints arising on a day-to-day basis resulting in the customer remaining satisfied with the service.
- Respond to emails and written correspondence with customer in a timely manner.
Role Purpose and Characteristics:
- Be able to demonstrate desires to resolve new and existing customer issues quickly and efficiently.
- Have excellent attention to detail in all tasks.
- Be committed to providing an outstanding level of customer service.
- Support new customers throughout the process with their requests.
- be able to show enthusiasm to learn and develop skills whilst participating in continual development.