Customer Service Assistant
Salary £16,000 - £18,000 per annum
Consultant Matthew Simms
Date posted 11 January 2019 2019-01-112019-03-12 accountancy Altrincham Cheshire GB GBP 16000 18000 18000 YEAR Robert Walters https://www.robertwalters.co.uk https://www.robertwalters.co.uk/content/dam/robert-walters/global/images/logos/web-logos/logo.gif
An exciting opportunity hasarisen to work as Customer Service Personalisation Specialists within the Retail team based at Stockport. The role requires enthusiastic and self-assured individuals with excellent organisation skills, a great telephone manner and a passion for customer service. You will put the best interests of the customer first in everything you do and have a keen eye for detail to process and follow through personalisation orders. Great communication and relationship skills are required to ensure that the needs of the customer are met, on time and in full.
Dealing with customer calls, emails to ensure first class service is maintained.
Processing personalisation orders from start to completion.
Responding to customer email enquiries in a set time frame.
Process the setup of new customer accounts.
Full internal service of customer needs from end to end.
Contribute ideas to improve processes within the team.
Speaking to third party partners to ensure the service expectations of customers are met.
The successful candidates will be:
Experienced in garment personalisation
An excellent communicator
Organised and methodical
Self-motivated, resilient, and willing to work hard
Passionate and willing to learn
Trustworthy, reliable with and a strong team player
Be numerate and literate to A level
Experienced in a customer facing role
To apply please send your CV to email@example.com