Customer Service Assistant
Salary £16,000 - £18,000 per annum
Consultant Matthew Simms
Date posted 12 June 20192019-06-12 2019-08-11 accountancy Altrincham Cheshire GB GBP 16000 18000 18000 YEAR Robert Walters https://www.robertwalters.co.uk https://www.robertwalters.co.uk/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png
An exciting opportunity has arisen to work as Customer Service Specialist within the Retail team based in Altrincham. The role requires enthusiastic and self-assured individuals with excellent organisation skills, a great telephone manner and a passion for customer service. You will put the best interests of the customer first in everything you do and have a keen eye for detail to process and follow through orders.
Dealing with customer calls, emails to ensure first class service is maintained.
Processing orders from start to completion.
Responding to customer email enquiries in a set time frame.
Process the setup of new customer accounts.
Full internal service of customer needs from end to end.
Contribute ideas to improve processes within the team.
Speaking to third party partners to ensure the service expectations of customers are met.
The successful candidates will be:
An excellent communicator
Organised and methodical
Self-motivated, resilient, and willing to work hard
Passionate and willing to learn
Trustworthy, reliable with and a strong team player
To apply please send your CV to email@example.com