Retention Team Leader

Retention Team Leader / Relationship Management Team Lead Salary: £32,500 – £35,000 + up to £20,000 bonus (OTE £55,000) Location: Manchester City Centre | Fully Onsite Contract: Perm Start Date: Jan 2026 CLOSING DATE FOR APPLICATIONS 5TH JAN 2026

About the role

An exciting opportunity has arisen for an experienced Retention Team Leader to join a market-leading Employee Assistance Programme (EAP) and Occupational Health provider based in Manchester City Centre.

You’ll lead a high-performing Relationship Management / Client Retention team, playing a key role in retaining existing clients, identifying upsell opportunities, and developing team capability through coaching, mentoring, and performance analysis.

This role is ideal for a confident people leader who thrives in a fast-paced, fully onsite environment and enjoys balancing commercial outcomes with team development.

Why join?

• £32,500 – £35,000 base salary
• Up to £20,000 annual performance-related bonus
• OTE up to £55,000
• Awarded “Best Places to Work”
• Rapidly growing, well-funded organisation
• Clear career progression opportunities
• Fully onsite role in Manchester City Centre

What you’ll be doing

As Retention Team Leader, you’ll be responsible for both people leadership and commercial performance, including:

• Leading, mentoring, and motivating a team of Relationship / Retention Executives
• Driving client retention, renewals, and upsell performance
• Conducting regular 1:1s, coaching sessions, and quality assurance reviews
• Setting and monitoring individual and team KPIs
• Analysing performance data to identify trends and improvement opportunities
• Supporting client and broker meetings around renewals and service delivery
• Coordinating training plans for new starters and ongoing development
• Promoting a collaborative, high-performance team culture

What we’re looking for

• Proven experience as a Retention Team Leader, Team Leader, Account Management Lead, or similar
• Strong background in client retention, relationship management, or customer success
• Confident people manager with coaching and mentoring experience
• Commercial mindset with experience driving upsell or revenue growth
• Strong data analysis and reporting skills (Excel essential)
• Excellent communication and stakeholder management skills
• Comfortable working fully onsite in Manchester City Centre

Benefits & perks

• 25 days holiday + bank holidays (plus birthday off)
• Private medical insurance (after 5 years’ service)
• Profit share scheme
• Free 24/7 onsite gym
• Monthly social events with free food & drinks
• Generous pension contribution
• Family-friendly cash plans
• Structured induction & ongoing professional development

Ready to apply?

If you’re an experienced Retention or Relationship Management Team Leader looking to take the next step with a growing, award-winning organisation — we’d love to hear from you.

👉 Apply today to secure your place in this exciting Manchester-based leadership role. CLOSING DATE 5TH JAN 2026.

Keywords: Retention Team Leader, Relationship Management, Client Retention, Team Leadership, Coaching & Mentoring, Performance Management, Upselling, Account Management, Manchester Jobs, Fully Onsite

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates