Head of Retail

The Company: My client is a leading international provider of smart devices, offering a range of high-quality smartphones, tablets, laptops, and wearables to the UK. The Role: They are seeking a Head of Retail to join their London Team, responsible for retail strategy planning and execution, training management, field force management, retail GTM, call centre management, store image management.

Job Description:
You will be responsible for retail strategy planning and execution, training management, field force management, retail GTM, call centre management, store image management.

• Retail strategy planning: partnership with GTM and sales team to build up retail strategy and be responsible for retail strategy execution.
• Retail GTM: responsible for retail Go-to-Market, promotion, price adjustment, and life cycle management. Consolidate Retail internal and external resource, Integrate strategy, and execute; Guarantee the consumer experience of the product and Retail sales target achieved. Build the demand and delivery process of retail product resources of the business department to improve operational efficiency
• Call Centre Management: responsible for shaping the success of our brand's call center partners, developing, and delivering engaging training programs that reflects our brand values but ultimately to drive sell out of our focus models.
• Training management: responsible for internal and external field force (FF) training, lecturer management, course customisation and development, management on training projects and training assessment, excellent case publicity, and management on the related expenses.
• Field force management: responsible for optimisation of the stores mapping (with the support of the agency), managing the organisation of the field force team

Requirements:

• Bachelor degree with at least 8 years’ experience in Sales & Retail management.
• Capable to understand the requirement of retail business, and develop retail developing strategies.
• The ideal candidate should have strong experience in consumer electronics, especially on product promotion, traffic design, retail event etc., experience in mobile phone is preferred.
• Abilities required in on or more professional skills: retail shop management, retail marketing, field force management and retail training.
• Strategic and analytical thinking on retail marketing for improving brand market share.
• Have strong team management skills and positive can-do attitude.
• Strong communication & Interpersonal skills.

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