Strategic Development Manager

This is an exciting opportunity to help enterprise customers adopt a range of emerging digital and creative products to unleash creativity and scale the production of creative assets: • Discovering, engaging, and supporting users across these products • Demonstrating the value of generative and creative tools through digital platforms, applications, and APIs in the context of their business • Helping customers identify repeatable, high-value use cases across multiple products • Supporting the scaling of product usage within their organisation and driving active use

What You'll Do

As a Strategic Development Manager, you will support creative, design, IT, and developer teams within enterprise customers to adopt emerging offerings for ideation, production workflows, and automation processes. The position is based in the UK, with a mix of in-person and remote engagements.

You’ll partner with internal customer success teams to validate discovery session outcomes, uncover potential use cases, define agendas for customer workshops, customise demos with client assets, and ensure follow-ups with customer sponsors to confirm engagement roadmaps.

You’ll also play a key role in implementing use case roadmaps and rolling out new engagement models in partnership with Customer Success Managers.

Key responsibilities include:
• Qualifying discovery insights, agreeing on agendas, and validating attendee profiles
• Gathering context about customer ecosystems, workflows, and technologies
• Selecting relevant use cases and customising demonstrations
• Qualifying readiness for pilots or proofs of concept (POCs)
• Demonstrating measurable value aligned with agreed KPIs
• Expanding product adoption across departments based on successful use cases
• Encouraging customers to share testimonials following successful implementations

You will:
• Probe and challenge customers to understand workflows and identify opportunities for creative automation
• Assess customers’ maturity with generative AI and creative tools
• Illustrate how emerging solutions can improve creativity and productivity
• Prepare brand assets (e.g. logos, design templates) to help customers quickly realise benefits
• Identify opportunities to scale impact across large organisations

An important part of this role involves generating actionable insights from customer engagements to inform Product and Go-To-Market teams. Success depends on collaboration with Customer Success, Product, and other global colleagues.

What You Need to Succeed

• Practical experience delivering visual communication or design projects for enterprise brands using professional creative software
• Strong experience conducting discovery sessions to assess workflows and identify improvement opportunities
• A mix of customer success, business development, product evangelism, marketing, and design consulting skills
• Excellent presentation and storytelling skills to deliver value-led product demonstrations
• Strong understanding of generative AI tools and prompting
• Proficiency in creative software such as Photoshop, plus at least one of Illustrator, InDesign, Premiere Pro, or After Effects
• Experience with API-driven projects and technical stakeholder engagement
• Proven ability to build trusted relationships with clients and internal teams

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates