Customer Account Manager

Customer Account Manager (B2B / Upselling Focus) £30,000 + up to £14,000 commission (OTE £46,000) Manchester (Hybrid – Fridays WFH) Permanent contract

Why this role stands out

If you enjoy speaking to customers, building relationships, and spotting opportunities to add value, this is a brilliant step into a more commercial role without the pressure of cold sales.

You’ll be working with a mix of existing clients and warm prospects, helping them get the most out of a well-established software platform, while naturally identifying upsell opportunities.

It’s a great fit for someone from customer service, account management or sales who wants to increase their earnings in a supportive, team-driven environment.

What you’ll be doing

• Speaking with existing customers to understand their needs and recommend additional products/services
• Managing and growing client relationships—this is not a purely cold sales role
• Following up on inbound enquiries and marketing leads
• Identifying upsell and cross-sell opportunities in a natural, consultative way
• Supporting campaigns and events to drive engagement
• Keeping CRM records updated and organised
• Working closely with marketing and internal teams
• What they’re looking for
• Experience in customer service, account management, or sales
• Confident communicator who enjoys building relationships
• Someone commercially aware (you don’t need hardcore sales experience)
• Positive, proactive and target-driven mindset
• Comfortable speaking to customers over phone/email

What’s in it for you

• £30,000 base salary + realistic £14,000 commission
• Hybrid working (Fridays from home)
• Clear progression into senior/commercial roles
• Private healthcare, life assurance & income protection
• Regular team incentives, socials & recognition
• Supportive, people-first culture (not a cut-throat sales floor)

Why join?

• This is a genuinely great opportunity to move into a more commercial, higher-earning role while still using your customer-facing skills.
• You’ll be supported, trained, and given warm opportunities—not just expected to cold call all day.

Interested?

Apply now or get in touch for more details.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates