Reservation Sales Executive

Company Overview A leading provider of premium flexible workspaces across the UK and Europe, offering design led offices, meeting rooms and event spaces for businesses of all sizes. The organisation is known for its hospitality led member experience, strong retention rates and ambitious expansion plans.

Role Overview

The Reservations Sales Executive is responsible for driving revenue through meeting room and event space bookings, managing enquiries from initial contact through to confirmation. The role focuses on maintaining high conversion rates, upselling add-ons and ensuring a seamless client experience through effective coordination with operational teams.

Key Responsibilities

• Act as first point of contact for external meeting room enquiries and internal and external event bookings via phone, email and web leads

• Qualify client needs and recommend the most suitable space and solution

• Convert enquiries into confirmed bookings through objection handling and consultative selling

• Upsell event packages, catering and additional services to maximise revenue

• Manage a daily pipeline of leads and bookings, maintaining accurate CRM records (Salesforce)

• Deliver against individual and team KPIs and revenue targets

• Process invoicing and payments, ensuring smooth handover to onsite operational teams

• Maintain strong knowledge of the full building portfolio, including USPs and competitor awareness

• Support wider sales activity across the organisation when required

Skills and Experience

• Experience in telesales or reservations based sales environments

• CRM proficiency and strong IT literacy (MS Office)

• Excellent communication, organisation and attention to detail

• Resilient, proactive and able to manage multiple live opportunities under pressure

• Target driven team player with a commercial mindset

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates