Customer Success Manager
Salary £45,000 - £55,000 per annum
Location City Of ManchesterFULL_TIME
Consultant Josh Bacciochi
Date posted 23 May 2022northern-west sales-and-go-to-market/go-to-market 2022-05-23 2022-07-22 sales City Of Manchester Greater Manchester GB TELECOMMUTE GBP 45000 55000 55000 YEAR Robert Walters https://www.robertwalters.co.uk https://www.robertwalters.co.uk/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png
Are you a motivated and determined customer success manager looking to work in an excellent start-up company within transport tech? Do you have experience in building teams and/or customer relations? Our client prides itself on employing dynamic, driven, talented individuals that work together to improve the business operations of customers and embody their core values of; Customer First, Collaborative, Adaptable, straight up & Passionate, and they hire based on those values rather than paying lip service to them.
As the Customer Success Manager, you will have the opportunity to:
Define and optimise customer lifecycle by driving programs and initiatives to improve engagement based on customer segmentation and leading a culture of continuous improvement
Work closely with the sales, senior management team, and Directors to align on strategies, renewal forecasting, coverage plans, and account opportunities
Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
Reduce churn and drive new business growth through greater advocacy and feature adoption
Deliver transformational leadership so that the team is highly motivated and engaged. Be an inspirational role model by challenging and maximizing the strength of the team and aligning their efforts to the mission and vision of the business.
Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate
This role is focused on customer success management and is not a technical support-related role:
Essential skills include:
Be able to drive customer outcomes, product adoption and customer experience by leading technical assessment of customer systems and influence future lifetime value and satisfaction.
Build and lead world-class team by recruiting and developing a high performing team. To develop a company-wide customer success philosophy integrating processes, content and data. Foster collaboration within their team and across customers and be able to drive operational practices to track performance of the team and individuals.
Can set the overall vision and strategic plan for the Customer Success function, focusing on driving product adoption, leading a positive customer experience, and driving growth through retention improvements.
Benefits of working for the organisation include:
Further qualifications, courses and training if required
The opportunity to work with an award-winning software house
25 days holiday (plus bank holidays) per annum
Office social area, which includes pool, foosball and table tennis tables.
Employee assistance programme
For more information on this role or others please contact Josh Bacciochi on: email@example.com