Salary £30,000 - £45,000 per annum
Location City of LondonFULL_TIME
Consultant Kayte Short
Date posted 07 October 20192019-10-14 2019-12-06 financial-services City of London London GB GBP 30000 45000 45000 YEAR Robert Walters https://www.robertwalters.co.uk https://www.robertwalters.co.uk/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png
An excellent opportunity is available with a fast growing Series A Fintech solutions provider who are seeking a Relationship Manager to join them on their journey.
This Fintech are looking to revolutionise the securities lending market and you will take a key role in the team in the London Head Quarters near Old Street, and be responsible for managing existing client relationships.
• Become the primary contact and relationship manager for clients during their crucial on-boarding period and beyond.
• Working with product and tech teams to help clients transition.
• Handling queries of all types from clients; answering inbound telephone and email queries and triaging. These queries will span:
• service queries (e.g. simple questions regarding their offering)
• account queries (e.g. requests for specific updates relating to their account)
• systems queries (e.g. difficulties logging in or encounters with bugs) and more
• Generating MI and reporting analytics - for example identifying recurring issues and feature requests and monitoring trends in response time, volume of queries etc.
• Thinking of new and unexpected ways to impress their customers
The relationship manager will possess experience of having worked in a similar role where they have managed existing customer relationships within a financial institution, and worked with large institutions, and have ability to relate to the industry. You will be a driven individual with excellent communication skills and be passionate about going the extra mile.
This is an excellent opportunity with unrivalled opportunity for growth and progression. Please apply now or for further information contract Kayte Short at Robert Walters at firstname.lastname@example.org