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Business Analyst

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Business Analyst / £40,000 - £50,000 / Manchester / Hybrid Robert Walters are working with a client seeking a Business Analyst to join their team. As a Business Analyst, you'll be responsible for delivering their new omnichannel solution into their contact centre & integrating it with their CRM.

Business Analyst / £40,000 - £50,000 / Manchester / Hybrid

Robert Walters are working with a client seeking a Business Analyst to join their team. As a Business Analyst, you'll be responsible for delivering their new omnichannel solution into their contact centre & integrating it with their CRM.

Main Responsbilities:

  • Work with an agile software development team, working closely with the Product Manager.
  • Gather clear and concise requirements
  • Prepare business requirements, document 'As Is' and 'To Be' processes and deliver process flows and maps
  • Communicate with internal colleagues to understand the needs of departments and the organisation as a whole

Experience Required:

  • Working in / understanding Agile methodologies
  • Implementing Omnichannel solutions into contact centres
  • JIRA

The organisation has great benefits, including a brilliant pension & annual leave allowance (with the ability to buy/sell holidays). Happy to go into detail over a call, so please apply below.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Contract Type: FULL_TIME

Specialism: Projects & Transformation

Focus: Business Analyst

Industry: IT

Salary: £40,000 - £50,000 per annum

Workplace Type: Hybrid

Experience Level: Associate

Location: Manchester

Job Reference: HTJA12-A0EE2FCB

Date posted: 21 January 2025

Consultant: James Rennie

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