en

Services

The UK's leading employers trust us to deliver fast, efficient talent solutions that are tailored to their exact requirements. Browse our range of bespoke services and resources.

Read more
Jobs

Let our industry specialists listen to your aspirations and present your story to the most esteemed organisations in the UK, as we collaborate to write the next chapter of your successful career.

See all jobs
Services

The UK's leading employers trust us to deliver fast, efficient talent solutions that are tailored to their exact requirements. Browse our range of bespoke services and resources.

Read more
About Robert Walters UK

Since our establishment in 1985, our belief remains the same: Building strong relationships with people is vital in a successful partnership.

Learn more

Work for us

Our people are the difference. Hear stories from our people to learn more about a career at Robert Walters UK

Learn more

Customer Supply Coordinator

Save job

A leading food business based in Warrington are looking for a Customer Supply Coordinator to join their team. As Customer Supply Coordinator you will be accountable for end-to-end customer order management, and the clear effective communication and resolution of service-related queries. To be successful in this role you will have a customer centric mindset with exceptional stakeholder engagement skills.

About the role:

  • Accurately capture and process orders in a timely manner
  • Strategically allocate stock across warehouses to maximise availability and delight customers
  • Coordinate with 3PL partners to release orders, meet lead times, and proactively handle any issues
  • Tackle non-conforming deliveries head-on, ensuring stock is promptly returned and ready for action
  • Work closely with internal teams and 3PL partners to solve challenges and drive success together
  • Keep customers informed of any changes, own and resolve issues, and elevate their experience with clear and proactive communication
  • Quickly and effectively resolve queries, ensuring a smooth experience every time
  • Generate and analyse data and KPIs to monitor performance, resolve issues, and lead continuous improvement initiatives

What you bring:

  • Experience in fast-moving customer service and logistics operations
  • Ability to work as part of a team to achieve agreed customer service levels or team objectives
  • Experience working in accordance with standard operating procedures
  • Experience with MRP
  • Excellent stakeholder engagement skills
  • Strong Excel skills - Pivot tables, V-Look ups etc

To apply for the role please send your CV to susannah.meadows@robertwaters.com

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Contract Type: FULL_TIME

Specialism: Procurement & Supply Chain

Focus: Supply Chain

Industry: FMCG

Salary: £28,000 - £32,000 per annum

Workplace Type: Hybrid

Experience Level: Associate

Location: Warrington

Job Reference: MKRBPN-9433A11B

Date posted: 13 January 2025

Consultant: Susannah Meadows

I'm Robert Walters Are you?

Come join our global team of creative thinkers, problem solvers and game changers. We offer accelerated career progression, a dynamic culture and expert training.