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Customer Supply Manager

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A leading FMCG business based in Merseyside are looking for a Customer Supply Manager to join their team.

What you'll do:
As a Customer Supply Manager, you will play a pivotal role in delivering excellent customer service into the UK Market through inbound/outbound and order receipt management. You will work cross-functionally with multiple departments to fulfil customers’ expectations and align to joint targets. Your role will involve analysing cost-saving opportunities for outbound delivery to the key retailers. You will also be responsible for managing and developing relationships with retailer supply chain teams, leading frequent review meetings, supporting order processes, facilitating high service levels, and providing accurate communication regarding stock availability.

* Manage and develop relationships with retailer supply chain teams
* Lead frequent review meetings with customers
* Support order taking right through to delivery and invoice
* Facilitate a high service level of 98.5%
* Accurately communicate future out-of-stocks to customers and provide options to mitigate
* Support commercial with a collaborative forecast and supply chain intelligence around promotions, new product launches, and range changes
* Monitor customer stock levels to identify risks to forecast accuracy
* Analyse data to provide continuous cost improvements


What you bring:
The ideal Customer Supply Manager will bring a wealth of experience from the Retail or FMCG supply chain sector. You will have excellent interpersonal skills, enabling you to influence others effectively and build strong relationships both internally and externally. You will have an ability to present information clearly with a customer-focused approach, having worked collaboratively with key retail customers. You will also bring advanced IT skills, particularly in the use of SAP software and MS Excel, and competency in using customer sales systems.


* Excellent interpersonal and influencing skills
* Experience of working within Retail or FMCG supply chain
* Strong communication, influencing and presentation skills
* Ability to present information to both internal and external stakeholders
* Customer-focused approach with experience of working collaboratively with key retail customers
* Experience in the use of SAP software
* Advanced MS Excel skills; including V:Lookups, Pivot Tables, Formulas and data analysis
* Competency in use of customer sales systems such as Retail Link / Tesco Connect


What sets this company apart:
Our client is a leading player in their industry with a reputation for excellence. They are committed to providing an inclusive and supportive work environment where every team member can thrive. They offer flexible working arrangements to support work-life balance and place a strong emphasis on professional development, offering opportunities for growth and advancement. Their dynamic UK Supply Chain Team has an exciting year ahead, making this the perfect time to join them.

What's next:
Ready to take your career to the next level? Don't miss out on this exciting opportunity!
Apply today by clicking on the link. We look forward to receiving your application!

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Contract Type: FULL_TIME

Specialism: Procurement & Supply Chain

Focus: Supply Chain

Industry: FMCG

Salary: £40,000 - £43,000 per annum

Workplace Type: Hybrid

Experience Level: Associate

Location: Liverpool

Job Reference: TACOA8-05CFE682

Date posted: 13 June 2024

Consultant: Susannah Meadows

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