A leading manufacturing business based in East Manchester are looking for a Customer Service Coordinator to join their team. As Customer Service Coordinator you will be responsible for ensuring all customer orders are processed and act as the lynch-pin with internal departments and logistics partners to drive OTIF to the customers and ensure they receive the highest level of customer service.
About the role:
Process orders from receipt to final delivery accurately and timely to achieve customer service KPIs (case fill/ on time in full)
Primary contact for order and delivery queries
Proactively resolve customer and order queries
Identify and implement cost saving opportunities and initiatives
Consignment stock management
Implement initiatives for improved ways of working
Commercial interaction – price sourcing, requests for new products codes
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