Operations Manager

I am recruiting an Operations Manager for a large logistics business based in Somerset. This role is a multi-site leadership role and will have one Regional General Managers reporting into you, with P&L accountability. Responsible for the delivery of all aspect of operational delivery including but not limited to, health and safety, service delivery, operational excellence, continuous improvement/efficiency, and collaboration/synergy across the business unit.

Key Responsibilities for the Operations Manager

• Ensure that HSE performance and culture is achieved within the sites

• Demonstrate a thorough understanding of the causes of service failure

• Accountable for the delivery of all contractual KPI’s and budget requirements across all sites

• Drive synergies across multiple sites and business units

• Deliver and support the development of the region’s strategy

• Driving delivery of organic growth with existing customers by increasing volume from existing contracts for existing sites in collaboration with the KAM

• Set planning profit targets

• Prepare annual ops budget

• Deliver a culture of efficiency and　continuous　improvement

• Ensure that a high-performance culture is developed and maintained

The Operations Manager will have the following skills and experience:

• Significant experience in leading all aspects of a multi-site, customer led operation and proven track record in delivering innovative performance improvements and operational excellence.　

• Demonstrated experience of Transport logistics with varying levels of complexity

• Previous experience in Transport governance and control

• Excellent commercial acumen - understands dynamics of ‘open/ closed book’ contracts & develops a profit centre approach & culture amongst the Account team that is focused on bottom line performance

• Well-developed interpersonal skills with an ability to influence at all levels.　

• Agile approach to strategy and planning with a proven experience of adapting operational plans to changing customer requirements whilst also achieving a commercial benefit

• Understands how to use IT / technology to drive performance

• Personal resilience, tenacity and motivated by achievement

• Highly numerate and excellent written skills