Client Relationship Manager

Role: Client Relationship Manager Salary: up to £50,000 Location: Birmingham Job type: Permanent

We are on the lookout for an ambitious and results-oriented Client Relationship Manager who will play a pivotal role in nurturing strategic client relationships while driving revenue growth across established accounts. This position is integral to ensuring exceptional service delivery, identifying opportunities for expansion, and maintaining high levels of customer satisfaction.

Key Responsibilities:

• Spearhead account development through strategic planning and uncovering opportunities to introduce additional solutions or services.
• Handle escalations promptly, ensuring swift resolution to maintain strong client relationships.
• Act as the primary point of contact for service delivery, ensuring operational excellence by monitoring KPIs, SLAs, and client feedback surveys.
• Build and inspire a high-performing team focused on delivering outstanding results for clients.
• Identify potential risks within accounts and implement proactive measures to mitigate issues effectively.
• Collaborate closely with internal teams to support seamless execution of new projects or business transitions for clients.
• Lead monthly and quarterly business reviews, facilitating client meetings and presenting insights to strengthen partnerships.
• Take full commercial responsibility for managing client accounts, including overseeing profitability, pricing strategies, and P&L performance to meet financial objectives.

Ideal Candidate Profile:

• Exceptional written and verbal communication abilities that foster collaboration and trust.
• Extensive experience in managing customer accounts with a proven ability to resolve challenges and enhance service offerings.
• Leadership expertise demonstrated through successfully developing and motivating teams.
• Strong strategic thinking skills paired with sound business acumen.
• A solid background in 3PL, logistics, or distribution is essential; familiarity with fashion-related clients would be advantageous.
• Experience managing P&L would be highly beneficial.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates