Quality Support Manager

We are partnering with a leading organisation in the healthcare and pharmaceutical distribution sector to recruit a Quality Support Manager. This is a critical role within their central logistics operations, ensuring compliance with Good Distribution Practice (GDP) and driving continuous improvement across multiple service centres.

Job Title: Quality Support Manager

Location: Birmingham
Industry: Pharmaceutical Distribution & Logistics
Employment Type: Permanent

Overview

We are partnering with a leading organisation in the healthcare and pharmaceutical distribution sector to recruit a Quality Support Manager. This is a critical role within their central logistics operations, ensuring compliance with Good Distribution Practice (GDP) and driving continuous improvement across multiple service centres.

Key Responsibilities

• Quality Compliance:

  • Provide quality oversight and support to service centres, ensuring adherence to GDP and internal standards.
  • Manage non-conformance processes, temperature monitoring, pest control records, and outsourced activity documentation.

• Auditing & Reviews:

  • Lead quality review meetings and perform internal audits to identify compliance gaps and improvement opportunities.
  • Support external audits and regulatory inspections.

• Corrective & Preventive Actions (CAPA):

  • Drive CAPA performance, ensuring timely closure and reducing recurrence risks.

• Continuous Improvement:

  • Promote a culture of quality and compliance, working closely with operational teams to implement best practices.

• Reporting & Documentation:

  • Maintain accurate records, report quality metrics, and escalate issues promptly.

Skills & Experience

• Minimum 3 years’ experience in quality management or compliance, ideally within logistics or pharmaceutical environments.
• Strong knowledge of GDP and quality management systems.
• Familiarity with warehouse management systems (WMS) and automated technologies (e.g., Q-Pulse, Knapp, Manhattan).
• Excellent leadership, communication, and problem-solving skills.
• Ability to work in a fast-paced, 24/7 operational environment and manage multiple priorities.
• Proficiency in Microsoft Office 365 and data analysis.

Additional Requirements

• Comfortable working in a warehouse setting, including manual handling tasks.
• Flexibility for UK travel, occasional overnight stays, and being contactable outside standard hours.

Why Join?

This is an opportunity to play a pivotal role in safeguarding compliance and quality standards within a major healthcare logistics network. You’ll work with a collaborative team, contribute to continuous improvement initiatives, and help ensure the safe distribution of critical medicines across the UK.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates