Customer Briefing Specialist

This is a chance to join a global, market-leading technology business, delivering high-impact customer briefings that directly influence sales, partnerships, and strategic relationships. These briefings aren’t standard meetings — they’re carefully curated experiences designed to move deals forward and create meaningful engagement with senior stakeholders. You’ll play a key role in making sure every interaction lands flawlessly.

Title: Customer Briefing Specialist (12-Month Contract)
Location: Central London
Contract: 12 Month FTC
Salary: c. £70,000

The Opportunity

This is a chance to join a global, market-leading technology business, delivering high-impact customer briefings that directly influence sales, partnerships, and strategic relationships.

These briefings aren’t standard meetings - they’re carefully curated experiences designed to move deals forward and create meaningful engagement with senior stakeholders. You’ll play a key role in making sure every interaction lands flawlessly.

The Role

You’ll take ownership of the end-to-end delivery of customer briefings and executive meetings, managing multiple engagements at once in a fast-paced, high-performance environment.

This is a hands-on, highly visible role where attention to detail, organisation, and the ability to stay calm under pressure are critical.

Responsibilities:

• Managing full lifecycle briefing logistics from planning through to execution
• Coordinating schedules, room setups, catering, security, and on-site operations
• Preparing briefing environments (materials, agendas, name badges, room readiness) Acting as the on-the-day lead to ensure sessions run seamlessly
• Managing catering operations, vendor relationships, and service quality
• Overseeing guest access, security processes, and arrival coordination
• Maintaining inventory and ensuring spaces are consistently client-ready
• Supporting internal processes and contributing to continuous improvement

Candidate Criteria:

• Strong background in events, hospitality, or customer briefing environments
• Proven ability to manage multiple projects simultaneously
• Highly organised with exceptional attention to detail
• Professional and confident communicator, comfortable with senior stakeholders
• Proactive, solutions-focused mindset
• Able to work independently while collaborating across teams
• Strong working knowledge of tools like MS Teams, Outlook, Excel, and PowerPoint

Why This Role?

• £70K contract in a high-impact, commercially relevant function
• Exposure to senior stakeholders and global clients
• Fast-paced environment with real ownership and autonomyq
• A role that sits at the intersection of events, operations, and sales enablement

Note: This is a quick turnaround position - please be ready to take a call on this within 24 hours of your application.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates