Communications Executive

Job Title: Communications Executive Location: Gateshead (Fully Remote Working) Salary: £30,000-£49,000 Permanent

I am currently recruiting for 2 x Communications Executive roles to join a global professional services busines.

This position plays a critical role in building ongoing customer relationships by providing strategic, easy to understand, customer-focused and timely operational messaging while leading the day-to-day management of the UK-based team.

Key Responsibilities for the Communications Executive:

• Write, edit, execute, and send customer communications on strategy and on time, as well as communications internally to ensure internal teams are ready to support the external customer change and/or impact
• Proactively work with cross-functional/cross-organisational teams to effectively manage customer communication initiatives and objectives
• Execute communications effectively across all available communications channels
• Work in conjunction with our lines of businesses to develop a successful strategic operational communication calendar for customers
• Maintain success metrics by assigned audience type for monthly brand consistency in image and voice in all communication touch points
• Support and implement creative processes and solutions for better business outcomes and increase the Company's net promoter score
• Ability to manage processes and programs
• Performs other duties as assigned

Experience needed for the Communications Executive

• Two to five years job related work experience required in Marketing or similar competency, with at least 2 years in communications
• Excellent research, writing, and editorial skills, with demonstrated ability to communicate complex or technical information to the public
• Ability to quickly understand, and respond to their needs
• Experience with MS Office products including Outlook, Word, PowerPoint, and Excel
• Strong consideration given for digital email skills and payments industry experience

Skills and Abilities for the Communications Executive

• Excellent written and verbal communication skills are required, along with proven communication planning, execution, and measurement
• Ability to influence and partner within
• Persistent and relationship-focused
• Experience in technical communication
• Ability to respond to assignments with little or no notice, manage shifting priorities and operate in ambiguity
• Must have the ability to handle conflicts and successfully manage multiple projects concurrently
• Must be able to exercise sound judgement independently
• Strong organisational and time management skills
• Strong attention to detail and interpersonal skills
• Some limited travel may be required
• Email marketing experience, preferably Marketo is preferred.