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Customer Success Manager

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Customer Success Manager Salary: £35,000 - £40,000 Location: Cheadle Hulme

Customer Success Manager
Salary: £35,000 - £40,000 per annum
Location: Cheadle Hulme

Keywords: Customer Success, Customer Accounts, Account Manager, Umbrella company, Umbrella, Account Management, Recruitment, Customer Success Manager

Our client is on a mission to revolutionise the flexible labour market with their innovative software solutions. They are seeking a Customer Success Manager who is passionate about delivering world-class customer service and ensuring clients get the most value from their software. This role offers an attractive salary of £35,000 - £40,000 and is based in the vibrant location of Cheadle Hulme.

The successful candidate will be part of a team that values collaboration, creativity, commitment and fun.


• Excellent salary offering of £35'000 - £40'000 per annum
• Monday to Friday working hours (Office based)
• 25 days Holiday + Bank Holidays (33 in Total)
• Company events
• Yearly annual away weekends (Most recent being Barcelona & Amsterdam)

What you'll do:

As a Customer Success Manager, you will be at the heart of our client's operations. You will cultivate deep relationships with clients while delivering valuable industry insights. Acting as the face of the company, you will liaise between customers and the business, ensuring smooth communication. Your role will involve managing client accounts, project managing new implementations, presenting training sessions, identifying development needs, demonstrating new features and keeping up-to-date with market developments.

• Manage client accounts, forming and maintaining strong relationships with our clients
• Project manage new Client Implementations from Sales Handover to Go Live
• Present training confidently from offices, on site and online
• Understand the Clients' software environment and consider where further assistance can be provided
• Hold monthly/quarterly customer meetings for high profile clients
• Identify customers' development needs and work with the product team to deliver paid for Statements of work
• Demonstrate new features following/prior to release
• Keep abreast of developments in the Umbrella, pay and charge, and general employment markets

What you bring:

The ideal Customer Success Manager will bring specific knowledge of the Umbrella, recruitment agency and general employment market. You will have experience in managing projects and stakeholder management. Key to this role will be having excellent communication skills, empathy and the ability to build strong relationships with clients and colleagues alike.

• Specific knowledge of the Umbrella, recruitment agency and general employment market
• Good working knowledge of temporary working arrangements
• Experience in managing projects and stakeholder management
• Ability to work well under pressure
• Ability to use initiative and work independently
• Detail-oriented with a focus on results
• Excellent communication skills

What's next:

Ready to make real change in the market? Apply now!
Apply Today by clicking on the link!

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Contract Type: FULL_TIME

Specialism: Marketing

Focus: Communications/PR

Industry: Sales

Salary: £35,000 - £40,000 per annum

Workplace Type: Hybrid

Experience Level: Mid Management

Location: Cheadle

Job Reference: 51026393/001

Date posted: 17 May 2024

Consultant: Tom Halsall

Phone number:


Tom Halsall

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