Technical Field Service Engineer (Scotland)

A leading manufacturer in the building products sector is seeking a Technical Service Engineer to join their team to service their customer base in Scotland. This is a field-based role focused on delivering expert technical support, enhancing customer satisfaction, and driving continuous improvement across manufacturing processes.

Key Responsibilities

• Advise customers on manufacturing methods and machinery capabilities.
• Conduct tooling audits and provide guidance on setup costs.
• Manage new customer setups, ensuring timely and cost-effective delivery.
• Collaborate with sales and customer teams to implement improvement plans.
• Deliver product training to internal and external stakeholders.
• Carry out site audits and agree on actionable outcomes.
• Investigate and report on customer quality concerns.
• Maintain accurate records using CRM systems.
• Support product development and produce sample products.
• Coordinate tooling delivery and installation.
• Stay informed on industry trends and share insights with relevant teams.

Candidate Profile

• Proven experience in window/door manufacturing and installation is desired.
• Strong technical acumen and problem-solving skills.
• Comfortable working in customer-facing, high-pressure environments.
• Self-motivated with excellent time management.
• Customer-focused with a proactive approach.
• Willingness to travel across Scotland.

Package

• Competitive salary
• Company vehicle
• Healthcare cash plan
• Pension scheme (6% employer contribution)
• Uncapped annual profit share bonus scheme
• Discounted gym membership

About the Employer

This organisation is a global leader in its field, with a long-standing reputation for innovation, quality, and customer focus. Operating in multiple international markets, they offer a collaborative and growth-oriented working environment.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates