Team Manager

Our client is seeking a dedicated Team Manager to join their Large Loss Casualty team. This is a non-billing role which offers the opportunity to manage a diverse team across multiple locations, with the flexibility to be based in Liverpool, Manchester or Leeds. The successful candidate will have the chance to make a significant impact on the team's performance and wellbeing, while also having the potential to handle a small case load if they have previous large loss experience.

What You'll Do:

As a Team Manager, your primary focus will be managing the team's performance and ensuring excellent results for clients. Your role will involve developing a high-performing team culture that prioritises both client satisfaction and employee wellbeing. You will also be responsible for:

• Driving performance against targets, KPIs, SLAs and SOPs to deliver operational excellence and financial performance for clients
• Developing a high performing team culture with low attrition, high engagement and a deep understanding of delivering a great customer journey
• Managing capacity, recruitment and throughput of work for profit
• Undertaking strategic project work that drives operational excellence, process improvement and compliance
• Prioritising the physical and mental wellbeing of the team members and conducting monthly 121’s, quarterly reviews, annual appraisals

What You Bring:

Ideally, you will have a background in law firms or insurers which has equipped you with the necessary understanding of legal language and processes.

• Proven track record of managing or supervising a team is preferred but not essential
• Technically able across a sufficiently wide area to demonstrate an ability to work without significant supervision
• Ability to conduct regular performance reviews
• Ability to set objectives and ensure team responsibility

The Company:

Our client is a Top 40 law firm recognised as the leading legal employer at the annual Britain's Top Employers awards 2025. They pride themselves on their commitment to employee development and wellbeing. They offer a supportive work environment where you will be buddied up with an experienced manager to ensure you feel supported in your role. They also offer flexible working opportunities, allowing you to balance your professional and personal life effectively.

How to Apply

Apply now or for more information, feel free to contact Senior Consultant Jess Vernal on jess.vernal@robertwalters.com or 07823647177.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates