eBilling Assistant

EBILLING ASSISTANT An exciting opportunity has arisen for an eBilling Assistant to join a highly respected Finance team in London on a six-month fixed-term contract. This role offers you the chance to become an integral part of a globally diverse group, dedicated to ensuring financial health and delivering accurate, timely financial insight and control. You will be welcomed into a culture that values teamwork, integrity, and continuous improvement, where your attention to detail and commitment to operational excellence will be celebrated. The position provides exposure to a wide range of responsibilities and projects, supporting both local and global finance networks, with strong support from knowledgeable colleagues who are passionate about sharing expertise and driving value through data-led insight. With flexible working solutions available to meet your needs, this is a unique opportunity for someone who thrives in an inclusive environment that champions diversity, mutual respect, and open communication. * Join a globally diverse Finance team committed to collaboration, knowledge sharing, and professional growth across all levels of the business. * Enjoy flexible working opportunities designed to support your wellbeing and work-life balance while contributing to strategic projects that shape the future of the organisation. * Benefit from a supportive leadership culture that invests in custom-fit career paths, training opportunities, and emotional intelligence development for all team members.

What You'll Do:

As an eBilling Assistant based in London, you will play a pivotal role in supporting the Finance function’s mission of safeguarding financial stability through meticulous record-keeping and collaborative problem-solving. Your day-to-day activities will involve managing invoice uploads on various client platforms while troubleshooting issues alongside clients and vendors. You’ll address queries from fee earners with empathy and professionalism, escalating disputes when necessary but always striving for prompt resolution. By monitoring billing schedules rigorously, you’ll help ensure deadlines are met without sacrificing accuracy. You’ll also assist in onboarding new clients—configuring their accounts in line with industry standards—and provide ongoing support throughout the billing lifecycle. Working closely with cross-functional teams such as Credit Control or Pricing ensures compliance is maintained at every step. Your ability to build relationships internally and externally will be key as you keep guidelines updated in response to regulatory changes. Through report generation and process optimisation initiatives, you’ll contribute directly to improved efficiency while supporting budgeting efforts via accurate accruals reporting. Maintaining thorough audit trails rounds out your remit—making you indispensable in upholding best practices across all aspects of eBilling.

* Upload invoices promptly to client eBilling platforms while coordinating with clients and vendors to resolve any technical or process-related issues efficiently.

* Address queries and rejections from clients and fee earners with sensitivity and professionalism, ensuring swift resolution and clear communication throughout.

* Identify billing disputes early on, escalate them appropriately, and work collaboratively towards timely resolutions that maintain positive relationships.

* Monitor internal billing schedules closely to ensure all deadlines—both internal and external—are consistently met without compromising accuracy.

* Maintain the eBilling console by keeping timekeeper records, user profiles, matters, and billing rates up-to-date at all times for reliable reporting.

* Assist with new client setups by configuring accounts according to eBilling policies, SAR rules, and firm procedures while ensuring compliance at every stage.

* Liaise with clients throughout the entire eBilling process—from initial setup through payment—providing guidance, support, and clear instructions as needed.

* Collaborate effectively with other teams such as Credit Control, Client Finance, Billing, and Pricing Teams to ensure seamless compliance with eBilling requirements.

* Build strong relationships with both internal stakeholders and external client relationship teams through regular meetings and shared objectives.

* Keep eBilling guidelines current by staying informed about regulatory changes; communicate updates clearly to relevant parties across the business.

* Identify areas for process improvement within eBilling operations; implement technical or procedural solutions that optimise efficiency and service quality.

* Develop detailed reports and analytics for management review to monitor billing efficiency, revenue performance, and compliance metrics.

* Support budgeting activities by assisting with monthly accruals and preparing billing-related reports for financial planning purposes.

* Maintain comprehensive records of all eBilling transactions for audit purposes—ensuring documentation is accurate, complete, and readily accessible.

What You’ll Bring:

To excel as an eBilling Assistant in this Finance team based in London, you will bring proven experience from legal finance settings where precision is essential. Your background should include hands-on involvement with eBilling activities at professional services firms—showcasing your ability to deliver operational excellence while meeting stakeholder expectations. You’ll have demonstrated effective communication skills that enable you to collaborate seamlessly across departments; your interpersonal approach fosters trust among colleagues as well as clients. Experience supporting system improvements or workflow optimisations will set you apart—especially if you’ve contributed ideas that enhance service quality or reporting accuracy. Your organisational abilities must be second-to-none: maintaining up-to-date records on timekeepers/users/matters/billing rates is crucial for audit readiness. Commercial acumen allows you not only to assist with budgeting but also interpret monthly accruals data meaningfully during planning cycles. As a subject matter expert within eBilling processes (from platform management through compliance), you’ll offer valuable guidance whenever needed—helping others navigate complex requirements confidently. Efficiency comes naturally thanks to your commitment toward knowledge sharing; whether leading training sessions or joining cross-functional projects aimed at raising collective standards. Above all else: professionalism defines your approach—you act with integrity when handling confidential information or enforcing policy adherence—and enthusiasm for inclusivity means you’re eager both to support teammates’ development journeys while advancing your own career.

* Demonstrated experience in legal finance environments where accuracy and compliance are paramount across all tasks undertaken.

* Proven track record of performing core responsibilities as an eBilling assistant within professional services firms—delivering operational excellence consistently.

* Ability to communicate effectively across teams using considerate interpersonal skills that foster trust-based relationships among stakeholders.

* Experience supporting continuous improvement initiatives by identifying workflow enhancements or system upgrades that benefit overall service delivery.

* Strong organisational skills evidenced by maintaining high standards of accuracy in data management—including timekeeper records, matters setup, billing rates updates—and audit documentation.

* Commercial awareness enabling you to contribute meaningfully to budgeting processes as well as monthly accruals preparation for financial planning purposes.

* Subject matter expertise within the scope of eBilling activities—offering guidance on platform usage or compliance requirements whenever required by colleagues or clients.

* Commitment to promoting efficiency through knowledge sharing across functions; actively participating in training sessions or collaborative projects aimed at raising standards collectively.

* Professionalism demonstrated through integrity in every aspect of work—from handling sensitive client information responsibly to adhering strictly to firm policies.

* Enthusiasm for working within inclusive teams where diversity is valued; willingness to support others’ development while pursuing your own growth opportunities.

What's next:

If you’re ready to make a meaningful impact within a collaborative Finance team dedicated to excellence—apply now!

Apply today by clicking on the link provided.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates