Service Delivery Manager
Salary £40,000 - £60,000 per annum
Consultant Mark Pugh
Date posted 13 June 20192019-06-13 2019-08-12 it Sheffield South Yorkshire GB GBP 40000 60000 60000 YEAR Robert Walters https://www.robertwalters.co.uk https://www.robertwalters.co.uk/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png
A National Service Provider currently has an exciting opportunity for an experienced Service Delivery Manager to join their established but rapidly expanding National CIO Function.
Working within the Service Delivery team, you’ll be the main conduit between the CIO function and the national office network. You'll ensure the CIO Function has a clear understanding of customer satisfaction levels/expectations and is able to use these findings to inform the future strategy.
Ideally you be ITIL qualified to ITIL v3 and you'll have great communication skills to build working relationships with key stakeholders, ensuring you manage conflict between expectations and the ability to satisfy demand. You'll be skilled in problem management, reviewing performance whilst also championing continual service improvement across the service delivery portfolio.
Using your experience with Service Delivery and Supplier and Service Management, you'll take responsibility for the end to end service lifecycle. You'll use investigations into operational needs and problems as opportunities to improve processes, building upon recent improvements to champion, plan and implement further changes to make a tangible different to overall service levels.
As this role will service a national office network, you must be prepared to travel nationally to ensure you have visibility across all offices. It's essential that you are strong communicator with the ability to push back in a professional and tactful manner whilst still maintaining strategic, long-term relationships across the business. You'll be able to demonstrate the ability to cope in a technically complex environment and be able to keep calm and prioritise effectively in the face of changing aspirations.
**Should the above be of potential interest, please apply immediately to receive a more detailed job specification**