Service Delivery Manager
Salary £45,000 - £50,000 per annum
Consultant Jackson Smithies
Date posted 08 October 2018UK Robert Walters United Kingdom
The Service Delivery Manager will optimise current 3rd party services and ensure governance. Managing vendor relationships the SDM will document standards (KPI's, SLA's, Incidents etc) and report to senior management while closely liaising with Risk and Governance teams.
This financial services business based in the heart of Manchester are prestigious in their market and provide exceptional service on a global remit. They have invested on customised internal systems for their processes and are driven to ensure they are fully utilised.
Joining a global team the Service Delivery Manager is an invaluable role to ensure that service levels are maintained and that 3rd party governance processes and controls are in place. Reasons for this is bi-fold as they manage risk and processes are fit for purpose.
- Manage vendor relationships
- Define standards and provide service reports for senior management
- Compliant with 3rd Party governance processes
If you are able to demonstrate strong 3rd party governance and service management please apply directly here or for a confidential conversation please call Jackson Smithies on 0161 240 7492