Salesforce Service Cloud Process Analyst
Salary £60,000 - £70,000 per annum + Fully Remote
Consultant Dhaya Uppal
Date posted 26 July 2022midlands information-technology/infrastructure 2022-07-26 2022-09-24 it Birmingham West Midlands GB GBP 60000 70000 70000 YEAR Robert Walters https://www.robertwalters.co.uk https://www.robertwalters.co.uk/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png
Robert Walters is working in partnership with a Global Fin-Tech business. They are recognized as market leaders, provide clients with cutting edge payment solutions across Capital Markets, Global Banking, Wealth Management, and Investment Banking. Due to continued growth, they are keen to appoint an experienced Salesforce Service Cloud Process Analyst. Salesforce Service Cloud Process Analyst will pay a salary range of £60,000 to £70,000 and is home based.
s an experienced, Salesforce Service Cloud Process Analyst you will lead the strategic roadmap for the Global Salesforce Service cloud implementation. To drive best practise implementation and work with cross-functional teams to ensure there is a true value add to group.
Salesforce Service Cloud Process Analyst: Duties
- Sales Service Cloud – Essential
- Bridge gap between businesses challenges and product and engineering team to support solution
- Work with internal and external consultants to design the desired client colleague experience
- Work in partnership with the global customer operations function
- Build solutions, review against requirements, support/test platform with reporting
- Define processes to enhance customer experience across global operations
- Create strategic program roadmap to improve colleague/customer experience
- Work with product and engineering teams to ensure enhancements are delivered
- Developing solutions and communicating recommendations
- Review end to end processes, identify root causes
- The opportunity will offer exciting career opportunities, with promotions, dedicated career progression and to work on global projects.
The permanent opportunity for a Salesforce Service Cloud Process Analyst, will pay a salary range of £60,000 to £70,000, with a work from home model.
This is an opportunity to work for a market leading, Global Fin-Tech business, that has continued to grow year on year. For further information, please apply with an update CV and contact Dhaya Uppal on 07833 435410 / Dhaya.Uppal@RobertWalters.com
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