IT Support Engineer

Robert Walters has partnered with a leading financial services company offering Private Wealth Management, Financial Planning, and Capital Markets services. They are seeking a talented IT Support Engineer to support the Head of IT Infrastructure and Senior Support Engineer to manage the Group company infrastructure, ensuring that all systems are monitored appropriately, and any issues are resolved in line with SLAs. Ensure that the company technology platforms continue to support the business as it evolves in complexity. Manage and actively promote the organisation externally and be a positive ambassador of the organisation and the IT Team.

IT Support Engineer

Remote Working Policy:

3 days in the office (London)

Key Responsibilities:

• Working in a team as the first point of contact for ICT support and service delivery.

• Recording of support issues and their resolution.

• When required, aid in the implementation of ICT systems, software, hardware, and networking in conjunction with other members of the department.

• Liaise with users at all levels via voice communications, remote access and in person to resolve issues.

• Liaising with external suppliers.

• Propagation of knowledge and skills to other team members.

• Install updates and patches on a defined schedule to the WH Ireland end user computing equipment.

• Install and maintain end user security software solutions such as Anti-Virus, WSUS etc.

• Diagnosing and fixing network problems and hardware or software faults.

• Maintaining inventories of hardware and software.

• Maintaining awareness of current and future ICT technologies.

• Assist with user training as requested by the Senior Support Engineer.

• Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.

This list is not exhaustive, and the successful candidate will be required to undertake additional tasks which are consistent with the role but not listed here.

Experience and Skills:

• Good understanding of Infrastructure and Networks.

• Good knowledge and understanding of Microsoft Windows Desktop O/S.

• Exposure to Microsoft Windows Server technologies.

• Solid understanding of Active Directory in a Microsoft Windows environment, e.g., user creation and management.

• Comfortable in the use of Microsoft Exchange & 365 both for user creation and troubleshooting.

• Common applications, e.g., EPC, remote control, web browsers etc.

• Basic TCP/IP & networking knowledge. (IP configuration, subnets, DHCP, DNS)

• Supported PC and peripheral hardware.

• Remote working technologies.

• Call logging and helpdesk systems.

• Firewall implementation and configuration.

• Server and PC hardware and Voice/mobile systems.

• A hands-on, good problem solver with excellent communication skills.

• The ability to work under pressure with strong interpersonal, planning, and organisational skills.