2nd Line Support Consultant
Salary £28,000 - £32,000 per annum
Location Manchester
FULL_TIMEConsultant Daniel Gooding
JobRef 50802213/001
Date posted 14 June 2022
northern-west information-technology/infrastructure 2022-06-14 2022-08-13 it Manchester Greater Manchester GB GBP 28000 32000 32000 YEAR Robert Walters https://www.robertwalters.co.uk https://www.robertwalters.co.uk/content/dam/robert-walters/global/images/logos/web-logos/square-logo.pngFantastic opportunity for a 2nd Line Support Engineer to join a digital transformation and IT solutions business due to continuous growth. Excellent career progression opportunities working within a well established IT team. Experience with Microsoft Windows 10 troubleshooting / general hardware support is necessary. £20k -£24k / Flexible Working / Manchester
Fantastic opportunity for a 2nd Line Support Engineer to join a digital transformation and IT solutions business due to continuous growth.
Excellent career progression opportunities working within a well established IT team.
Experience with Microsoft Windows 10 troubleshooting / general hardware support is necessary.
£20k -£24k / Flexible Working / Manchester
As a 2nd Line Support Consultant you will assist in developing the support team’s technical knowledge and be able to communicate clearly and regularly with both the customer and the account manager on progress made on issues raised. Experience working for a Managed service provider is essential.
Responsibilities-
- Providing 2nd line technical support for hardware and software issues.
- Ensuring all calls are logged into the helpdesk system and having ownership that all progress notes are added to all calls.
- ‘Hands-on’ problem-solving approach; solving problems within strict SLA timeframes
- Provide on-site support for customers as and when required
Core Skills -
- Azure
- Hyper V
- Office 365
- Hardware/software support
- Excellent written/ verbal communication skills
- Sharepoint
- Networking knowledge
This is a fantastic opportunity for an experienced 2nd Line engineer looking to take the next step in their career and progress within a growing organisation. If the role sounds of interest then apply now or alternatively if you require some more information then get in touch with daniel.gooding@robertwalters.com
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