1st Line Support Analyst

Fantastic opportunity for a 1st Line Support Analyst to join a digital transformation and IT solutions business due to continuous growth. Excellent career progression opportunities working within a well established IT team. Experience with Microsoft Windows 10 troubleshooting / general hardware support is necessary. £20k -£24k / Flexible Working / Leeds

£20k -£24k / 1st Line Support Analyst / Flexible Working /Leeds

Fantastic opportunity for a 1st Line Support Analyst to join a digital transformation and IT solutions business due to continuous growth.
This role offers excellent career progression opportunities within a well established IT team that has continued plans to grow.

Experience with Microsoft Windows 10 troubleshooting & general hardware support is necessary.

As a 1st Line Support Analyst, you will be responsible for working directly with end users providing 1st line technical support via phone & email logging all tickets within the agreed SLA timeframes.

The Role:

Provide 1st line support for hardware and software issues to all users.
Log all calls onto the system ensuring all notes are logged onto system.
Work to agreed time frames.
Escalate issues where necessary.

Requirements:

Microsoft Windows 10 troubleshooting experience.
O365 exposure & experience in Teams / Onedrive.
Active Directory administration experience.
Printer troubleshooting.
General hardware/software problem solving ability.
An interest and passion for IT.

This is a fantastic opportunity to further your career in a genuine leading IT transformation business that has plans to grow further over the next 5 years. If the role sounds of interest then get in touch with Daniel.gooding@robertwalters.com