1st Line Support Analyst
Salary £20,000 - £24,000 per annum
Location City Of ManchesterFULL_TIME
Consultant Richard Jenkins
Date posted 13 June 2022northern-west information-technology/infrastructure 2022-06-13 2022-08-12 it City Of Manchester Greater Manchester Wilmslow GB GBP 20000 24000 24000 YEAR Robert Walters https://www.robertwalters.co.uk https://www.robertwalters.co.uk/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png
Fantastic opportunity for a 1st Line Support Analyst to join a digital transformation and IT solutions business due to continuous growth. Excellent career progression opportunities working within a well established IT team. Experience with Microsoft Windows 10 troubleshooting / general hardware support is necessary. £20k -£24k / Flexible Working / Manchester
£20k -£24k / 1st Line Support Analyst / Flexible Working / Manchester
Fantastic opportunity for a 1st Line Support Analyst to join a digital transformation and IT solutions business due to continuous growth.
This role offers excellent career progression opportunities within a well established IT team that has continued plans to grow.
Experience with Microsoft Windows 10 troubleshooting & general hardware support is necessary.
As a 1st Line Support Analyst, you will be responsible for working directly with end users providing 1st line technical support via phone & email logging all tickets within the agreed SLA timeframes.
- Provide 1st line support for hardware and software issues to all users.
- Log all calls onto the system ensuring all notes are logged onto system.
- Work to agreed time frames.
- Escalate issues where necessary.
- Microsoft Windows 10 troubleshooting experience.
- O365 exposure & experience in Teams / Onedrive.
- Active Directory administration experience.
- Printer troubleshooting.
- General hardware/software problem solving ability.
- An interest and passion for IT.
This is a fantastic opportunity to further your career in a genuine leading IT transformation business that has plans to grow further over the next 5 years.
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