1st/2nd line Support - Contract - Birmingham
Consultant Ash Ali
Date posted 11 September 20192019-09-11 2019-10-11 it Birmingham West Midlands GB GBP 100 200 200 DAY Robert Walters https://www.robertwalters.co.uk https://www.robertwalters.co.uk/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png
Role 1st/2nd Line Support Job type: Contract Duration: 4 weeks (likely to extend beyond that) Rates £negotiable
I am looking for a Support Analyst (based in Birmingham) for an initial 4 week contract with the likely possibility to extend beyond that, this is working with a market leader, the role is to deliver 1st/2nd line technical support.
Technical Skill Set
Experience with 1st and 2nd line windows experience to support queries, problems and incidents,
Very accurate in call logging providing details on resolution and lessons learnt. You should have experience with resolving issues promptly and efficiently coupled with sound technical trouble shooting capabilities.
Knowledge and 2 year’s experience of Windows.
Experience in troubleshooting DTP applications including Microsoft Office, Adobe Creative Suite
Knowledge and experience of active directory tools
PC Hardware troubleshooting
Business Application Support
Knowledge and experience of Zendesk or similar ITSM tools.
Good communication and interpersonal skills
If this is of interest, please send CVs for immediate consideration and interview slots this week to start next Monday
Role 1st/2nd Line Support
Job type: Contract
Duration: 4 weeks (likely to extend beyond that)