Service introduction and change Manager
Consultant Lorraine Carroll
Date posted 06 September 20192019-09-06 2019-11-05 it Manchester Greater Manchester GB GBP 47000 50000 50000 YEAR Robert Walters https://www.robertwalters.co.uk https://www.robertwalters.co.uk/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png
This is afntastic opportunity to work for this large financial organisation
As the Service Introduction and Change Manager you will coordinate activities to ensure technical operations receive effective handover from Project to Production. You will Ensure their approval is gained for the functions to provide the on-going support post-delivery. Ensure that all service requirements are included in business plans, arranging service design approval, compiling risk assessments, gap analysis of support processes, planning IT training activities (where required), ensuring documentation is signed off, enable informed decision making, coordinating Early Life Support and tracking Service Acceptance Criteria.
• Manage a team of IT professionals who are responsible for the successful service design, transition and change
• Creating and Delivering Service Introduction plans, processes and operational readiness materials to allow a smooth transition into all IT Operations functions.
• Perform Service Design and Transition activities related to taking solutions and handing them over to IT Operations in the live production environment.
• Overseeing all aspects of the end-to-end service transition and planning process
• Assist with the service roll out, through Change Management.
• Working closely with multiple stakeholders across the project lifecycle.
• Supporting the Delivery Lead / Project Manager with the end-to-end delivery of the solution into service.
• Working collaboratively with test teams during the test and UAT phases assess the impact to transition timelines
• Work with our CIO IT Stakeholders to agree Service Acceptance criteria and support the portfolio teams in delivering what is agreed.
• Manage business service risks or issues associated with the transition and highlight any relevant issues to the Business Service Managers.
-Maintain knowledge of management systems and content to meet business needs. Supports others to enable them to complete knowledge management activities and form knowledge management habits. Reports on progress of knowledge management activities. Configures and develops knowledge management systems and standards. Supports changes to work practices to support capture and use of knowledge.-
-Carry out risk assessment within a defined functional or technical area of business. Uses consistent processes for identifying potential risk events, quantifying and documenting the probability of occurrence and the impact on the business. Refers to domain experts for guidance on specialised areas of risk, such as architecture and environment. Co-ordinates the development of countermeasures and contingency plans.
-Provides support on the use of existing methods and tools. Configures methods and tools within a known context. Creates and updates the documentation of methods and tools.
-Contributes to the availability management process and its operation and performs defined availability management tasks. Analyses service and component availability, reliability, maintainability and serviceability. Ensures that services and components meet and continue to meet all of their agreed performance targets and service levels. Implements arrangements for disaster recovery and documents recovery procedures. Conducts testing of recovery procedures.
-Own the transition process, develops the organisation's approach and defines the acceptance criteria for service transition. Promotes and monitors project quality outputs to ensure they are fit for purpose and fit for use within operational service. Actively engages with technical design and project managers to promote awareness and compliance with service transition quality plans and processes. Agrees the service acceptance criteria with project/programme managers.
-Set the organisation's policy for the management of change in live services and test environments. Ensures effective control and treatment of risk to the availability, performance, security and compliance of the business services impacted.