Service Desk Analyst
Salary £28,000 - £35,000 per annum
Consultant Jackson Smithies
Date posted 17 July 20192019-07-17 2019-09-15 it Leeds West Yorkshire GB GBP 28000 35000 35000 YEAR Robert Walters https://www.robertwalters.co.uk https://www.robertwalters.co.uk/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png
A professional services business based in Leeds are looking for an experienced Service Desk Analyst to help support their infrastructure. - strong desk-side support experience - knowledge of windows 8 and 10 - mobile device support - ITIL certified
This Leeds based professional services business have been recognised to their services to the industry over recent years and business performance has been increased incrementally through their organic growth.
The Service Desk Analyst will provide face to face support for internal employee's for their IT requirements. Support will be provided throughout the organisation for every member of staff including directors and c-suite. Providing an escalation point for the 1st line team it is a broad role covering all things infrastructure.
- strong experience with Windows 8 and 10
- experience in 1st and 2nd line support
- knowledge of mobile and communication technologies
- have experience in a mentoring or lead capacity.
- Citrix Xen app experience will be beneficial
- ITIL certified
Please note that this role will work to shift pattern 8am-4pm
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