3rd line Supprt / IT Systems Engineer
Salary £35,000 - £37,000 per annum
Consultant Lorraine Carroll
Date posted 10 January 2019 2019-01-102019-03-11 it Manchester Greater Manchester GB GBP 35000 37000 37000 YEAR Robert Walters https://www.robertwalters.co.uk https://www.robertwalters.co.uk/content/dam/robert-walters/global/images/logos/web-logos/logo.gif
This is a fantastic opportunity for a 3rd line support / IT Systems Engineer.
As the IT Systems Engineer you will provide 3rd line support of the IT Systems that make up the Electronic Monitoring Managed Service. You will be delivering project and change work to support upgrade programs, ensuring that activities are delivered to the timescales outlined by the project manager.
To ensure all IT systems function within the parameters of the Service Level Agreements (SLA’s)
To support and maintain IT infrastructure and applications
To provide 3rd line support and implementation of technical changes
To create and maintain documentation, policies and procedures to high standards
Take part in an out of hours roster to maintain 24/7 3rd line support cover
Test and install new products including enhancements to existing products in both test and live environments.
Escalation of appropriate faults, failures and modification requests to the relevant parties,ensuring timely and appropriate responses in accordance with any existing service contracts.
Act as technical escalation point for service desk staff.
Deliver project work as part of a team
To maintain up-to-date technical skills to perform the roll in a dynamic business environment
To be proactive and self-motivated to continually improve the IT infrastructure
Troubleshoot bespoke applications, and ensure data integrity between them
To conduct regular system checks and ensure that systems are monitored appropriately to allow us to provide a proactive service
To adhere to and help improve our current ITIL processes
Strong experience working in a 3rd line technical support and delivery role
Experience configuring and supporting
MS Windows Server 2000/2003/2008/2012/2016
MS Active Directory
VMWare ESX 5.5 and later Citrix XenApp 6.
MS Windows 7 & 10
MS SQL Server (including basic
Enterprise AntiVirus systems
Infrastructure management toolsets
Good understanding of data networking, LAN/WAN & TCP/IP environment
Good communication and planning skills
Experience of working to ITIL processes Hardware build and configuration
Comfortable working on own initiative and as part of a team
Project delivery experience
Extensive use and
knowledge of Microsoft office applications
BizTalk administration and configuration
PowerShell Scripting VB code experience
Citrix XenApp 7.x experience & qualification
experience & qualification
Veeam backup and replication
Veritas Backup Exec
McAfee and Avast anti virus systems
Solarwinds nCentral toolset
Google for business experience
Knowledge of IT security principles and best practices
Infrastructure design experienc
ITIL V3 Foundation certified