Salary £40,000 - £45,000 per annum
Consultant Daniel Gooding
Date posted 22 June 2022northern-west information-technology/databases 2022-06-22 2022-08-21 financial-services Liverpool Merseyside GB GBP 40000 45000 45000 YEAR Robert Walters https://www.robertwalters.co.uk https://www.robertwalters.co.uk/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png
Role: Incident Manager Location: Liverpool (Hybrid Remote) Salary: £45,000 A Financial services company are looking for an experienced Incident Manager to join the team and take responsibility for the effective management to resolution of incidents within the business. This will include any internal incidents, along with third party, and client facing resolver groups. This is a great opportunity for someone who has worked as either an incident manager or has experience in a similar position who is looking for a new challenge.
Role: Incident Manager
Location: Liverpool (Hybrid Remote)
A Financial services company are looking for an experienced Incident Manager to join the team and take responsibility for the effective management to resolution of incidents within the business. This will include any internal incidents, along with third party, and client facing resolver groups. This is a great opportunity for someone who has worked as either an incident manager or has experience in a similar position who is looking for a new challenge.
• Responsible for efficiently and effectively handling all incidents, you will also aim to act on data with recommendations to improve the day-to-day productivity of different IT teams through use of KPIs and SLA performance.
• Liaise closely with other ITIL practitioners within the organisation.
• Working with stakeholders whilst driving efficiency improvements and effectively coordinating and prioritising the key tasks associated with incidents, and ultimately identify root cause for remediation
Skills and experience:
• Strong IT understanding and feel comfortable acting as an escalation point for clients, acting as a deputy to the Service Manager.
• ITIL qualified in Incident / Problem Management at Practitioner level or equivalent
• Experience with operating and maintaining the Incident management process
• Understanding of IT Architectural Infrastructure
• Document and implement verifiable process improvements
• MS Office
• Service Now
• Strong Communication skills
• Incident management experience
The office is Liverpool based with a hybrid/ remote company policy so some working from home is available but you must be able to commute into the office in Liverpool when required. If the role is of interest then apply now or alternatively if you would like some more information about the position then get in touch with Daniel.email@example.com
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