Business Resource Planning Partner
Salary Up to £40,000 per annum
Consultant Leah Shannon
Date posted 21 August 20192019-08-21 2019-10-20 it Salford Greater Manchester GB GBP 40000 40000 40000 YEAR Robert Walters https://www.robertwalters.co.uk https://www.robertwalters.co.uk/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png
Business Resource Planning Partner Greater Manchester – Salford - £40,000 A Business Resource Planner is needed to join an extremely well-established and leading business based in their Salford office. With a global presence, their work aims to really make a difference and they pride themselves on putting their customers at the heart of everything they do.
You will provide operational planning business partnering, working within a contact centre environment. Working with senior business leaders, you will ensure end-to-end planning for business plans and objectives, mitigating any risks or resolving any performance challenges.
As Business Resource Planning Partner, you will:
- Have Daily engagement with operational senior leaders (both internal and external) and support their delivery of business objectives. This will include providing insight
- Provide insight and data on key indicators (looking at subjects such as recruitment/attrition, budget, absences, productivity etc)
- Assess and understand business change and the impact on resource capabilities, while managing outsourcer planner relationships and providing output to support them.
- Coach others within the operational planning team and develop their understanding of practices, methods and tools to ensure best practice.
What are the skills desired for this role?
Experience of designing planning processes and practices
Experience in contact centre planning, planning models, assessments – ideally in high volume environment
Proven experience in stakeholder management
Strong ability in MS Office
Experience in use of Contact Centre Workforce Management Tools (E.g. NICE IEX)
If you have the above experience working in a fast-paced environment with large teams then this role could be the next step for you. An outstanding benefits package comes with this role. With up to 30+ days annual leave, excellent medical insurance, health trust scheme, free gym membership and other additional schemes.