Genesys Technical Consultant (Melbourne, Australia)
Salary £80000 - £107000 per annum + package including bonus
Consultant James Ballard
Date posted 09 February 2017
We are working with a leading global IT services business in Melbourne who are looking to hire a Genesys Technical Consultant (Melbourne, Australia). This is a position offering sponsorship and an attractive package.
This company is known as being a great place to work. As a global leader in the provision and management of specialist IT infrastructure services and solutions they have identified five major reasons why their people enjoy being part of the “family”. As an employee, you get rewarded for your efforts, have the opportunity to work with brilliant people at the top of their game, you will form part of a global footprint, genuine opportunities to grow your caree, and you’re a part of the green technology revolution.
The role of the Genesys Technical Consultant is to help the business in their quest to deliver the best technology services to a range of clients. The business revolves around managing their client's software, hardware and network requirements. In order to do this with the success that they do, there is a drive to employ an expert technical consulting team to help realise their client's business goals.
As a Genesys Technical Consultant (Melbourne, Australia), you will use your technical expertise to design, configure and install solutions. In this job you will be involved in a variety of different areas such as; project management, client relationship management, marketing and systems development.
In this role, your responsibilities are wide reaching, and you will be asked to:
- Demonstrate a good mix of advanced technology and strategic business acumen in order to increasingly be involved in sales and business development
- Act as the trusted advisor to our clients by understanding the client's needs and show that you are an expert in contact centre solutions, particularly Genesys / IVR
- Remain reliable whilst demonstrating a consistently high-quality standard of work and service, and be able to confidently handle a number of successful deals and solutions at the same time
- Work towards improving the structure and efficiency of your client's IT systems
To be truly successful within this role, you must have a background which will allow you to deliver to expectations and have the ability to enjoy the culture to it’s fullest. Your working background will ideally be as a Technical Consultant (or senior level) with a very strong focus on Genesys. You will also ideally have a very strong understanding and exposure to Genesys Framework 8.x and have worked in a Contact Centre.
This role is offering full sponsorship and will offer an opportunity to start a new life in a country well known for offering a work/life balance unlike anywhere else globally. The markets are growing at a fast rate, and UK based experience is very highly sought after.
Alternatively if you are interested in seeking other opportunities in Australia, get in touch and we can discuss in detail. James.Ballard@RobertWalters.com