Recruitment Account Manager (MSP)

Robert Walters is the world’s most trusted talent solutions business. Across the globe, we deliver recruitment, recruitment process outsourcing and advisory services for businesses of all shapes and sizes, opening doors for people with diverse skills, ambitions, and backgrounds. We help organisations find the skills and solutions to reach their goals and assist talented professionals to power their unique potential. We offer our people incredible career opportunities as well as an inclusive culture and flexible working.

We are seeking a dynamic and results-driven Account Manager (MSP) to join our team!

In this role, you will play a key part in implementing strategic initiatives to drive exceptional recruitment outcomes for our clients. You will lead and manage your team with a focus on delivering outstanding results while fostering a collaborative and high-performing environment.

Additionally, you will identify and capitalize on opportunities to offer clients value-added services, ensuring their satisfaction and strengthening long-term partnerships.

If you thrive in a fast-paced environment and have a passion for delivering excellence, we want to hear from you!

What you will be doing:

Client

• Advise on recruitment strategies and sourcing techniques for all roles; as well as market trends and skills 
• Create, review and update recruitment processes to make sure they’re fully aligned to best practice, internal policies and external legislation 
• Produce and update guidance manuals for everyone who uses our services 
• Provide in-depth reporting covering everything from finance to headcounts 
• Escalate any HR or recruitment-related issues 
• Make sure we always deliver upon the Service Level Agreement and contractual obligations
• Monthly & quarterly reporting
• Quarterly presentations
• Work alongside the client sponsors, keeping them updated about how things are going at every stage 

Vendor management

• Manage and optimise vendor relationships to make sure we have a motivated supply chain providing best quality resources and service for the best price – that will involve carrying out vendor performance reviews
• Make sure all suppliers have signed client terms of business documents
• Produce and update guidance manuals for vendors
• Facilitate agency briefings with hiring managers; identify potential new suppliers

Team management

• Experience of creating, fostering, and developing inclusive and high performing teams
• Carry out twice-yearly performance reviews, setting objectives and determining bonuses
• Managing the team by looking after everything from weekly update meetings through to holiday bookings and sick leave
• Support the development of every individual in your team, including by providing cross-skills training
• Ensure we have 100% data integrity

Who you are:

• Extensive recruitment-related experience in RPO/MSP or in-house environments, including proven expertise and a minimum of 2 years of managerial experience leading a regional team.
• Experience working in a highly regulatory and complex matrix organization.
• Experience in engaging senior client stakeholders with high credibility.
• Well organized, detail minded, and strong in processes management.
• Extensive experience in build strategic partnerships with key stakeholders, keeping them informed about all recruitment developments.
• Commercial awareness and ability to interpret MI data to stakeholders and provide solutions to enhance the team’s productivity.
• Proven leadership ability in driving delivery and financial performance.

What’s in it for you:

• A unique opportunity to drive projects such as Employer Branding, Talent pipelining, Recruitment Innovation, Candidate Experience
• A track record of high performance and an ability to deliver excellent results consistently is key. In return for your hard work, you’ll be offered a competitive top salary and benefits package with bonuses/commission and fantastic incentives programme
• Private medical insurance
• A fantastic training and development programme
• Volunteer time off
• The opportunity to partake / qualify for our Global incentive weekend
• Employee wellbeing through various programmes
• You’ll have plenty of opportunities to progress your career, both in your country and other locations around the world. That’s the benefit of working for a large global organisation. One that is at the forefront of recruitment innovation, and a specialist in RPO and MSP

As a Disability Confident Employer, Robert Walters is committed to offering a fully inclusive and accessible recruitment process to all candidates. If you require any accommodations or adjustments as a result of a disability, impairment or health condition, please do not hesitate to let me know.

This position is being sourced through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, is an employment business and employment agency and welcomes applications from all candidates.

Robert Walters - Global Talent Solutions

Apply now!