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Client Care Advocate

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CUSTOMER SERVICE ADVISOR - EMAIL Salary: £25k Location: Manchester City Centre - onsite role Hours: Mon-Fri (9am-5pm)

Keywords: Customer Service, Advisor, Email, Resolution Specialist

Our client is seeking a dedicated and empathetic Customer Service Advisor to join their dynamic team. This role offers an exciting opportunity to be the first point of contact for both clients and internal teams, ensuring the highest level of service at all times. The successful candidate will have a real focus on delivering exceptional outcomes, managing all service issues in line with company SLA’s as a minimum requirement. This is a hands-on role that requires excellent attention to detail, problem-solving skills, and a solution-focused approach.

* Salary: £25k-30k depending on experience

* Location: Manchester City Centre

* Opportunity to work in a fast-paced environment with a multi award-winning team

What you'll do:

As a Customer Service Advisor, you will play an integral role in maintaining our commitment to outstanding customer service. You will be responsible for managing day-to-day service issues, acting as the first point of contact for both clients and internal teams. Your excellent communication skills will enable you to effectively acknowledge, investigate, and resolve any service issues that arise. Your understanding of our client databases and systems will be crucial in providing efficient solutions. Your ability to manage your own time and workload will ensure that you can meet the demands of this fast-paced role.

* Be the key person for receiving client service issues

* Ensure that all client service issues whether verbal or written are acknowledged in line with the complaints procedure

* Thoroughly investigate all client service issues through discussion with the client and appropriate internal staff

* Resolve all client service issues in a timely manner, always focusing on client resolution and retention

* Understand all our client databases and systems in order to adequately investigate and respond to the client

* Manage your own time and workload confidently

* Be the first point of contact for both client and internal stakeholders

* Challenge and influence at a senior level when necessary

* Maintain a solution-focused approach, keeping the client updated throughout, going above and beyond to resolve quickly and efficiently, within SLA

What you bring:

The ideal candidate for this Customer Service Advisor position brings along excellent attention to detail coupled with superior problem-solving skills. Your strong communication abilities will be essential in liaising with clients and internal teams alike. We value candidates who can confidently manage their own time and workload while maintaining the ability to challenge and influence at a senior level when necessary. A solution-focused approach is key, as is the ability to keep clients updated throughout the resolution process. Your collaborative nature will be beneficial in conducting regular meetings across the business to ensure high-quality outcomes.

* Excellent attention to detail and problem-solving skills

* Excellent standard of communication written and verbally

* Ability to manage your own time and workload confidently

* Ability to challenge and influence at a senior level

* Solution-focused approach, keeping the client updated throughout

* Ability to collaborate and conduct regular meeting across the business to ensure high quality outcomes

What sets this company apart:

Our client is a multi-award-winning company that values its employees and their development. They offer a fast-paced and dynamic work environment where every day brings new challenges and opportunities. They are committed to providing exceptional customer service and look for colleagues who share this commitment. Through training and development, they ensure that everyone who works there has the resources they need to build their careers.

What's next:

Ready to take your career to the next level with this exciting opportunity?

Apply today by clicking on the link!

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Contract Type: FULL_TIME

Specialism: Human Resources

Focus: Other specialist positions

Industry: Call Centre and Customer Service

Salary: Up to £25,000 per annum

Workplace Type: On-site

Experience Level: Associate

Location: Manchester

Job Reference: WA9RCD-7E193848

Date posted: 02 July 2024

Consultant: Georgia Prescott

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